Dylan Melody

Operations and hospitality leader with a BBA from Pepperdine University and a track record of building high-performing teams, growing membership, and delivering exceptional guest and member experiences. Extensive fine dining and private club background — trained at Lucky's Steakhouse in Malibu and North Ranch Country Club — combined with executive-level corporate operations experience. Proven expertise in budget management, staff development, and stakeholder engagement.

Candidate

Member of the Club Management Association of America (CMAA) and actively pursuing Certified Club Manager (CCM) designation.

Cafe Lead - Food and Beverage Operations Manager at Overlake Golf and Country Club (current) - Manage the Overlake Cafe, (4) bartenders/servers, full (5+) kitchen staff, doing roughly 250 covers daily.

Director of Operations at Fortified International (2024-26 – Present)

• Led concierge-level service delivery for 100+ staff, ensuring consistent quality and satisfaction — directly translating to club member experience standards.
• Directed annual budgets and operational strategies yielding 250% revenue growth while reducing costs by 35%; oversaw multimillion-dollar client accounts with full P&L accountability.
• Built a 30/60/90 day pipeline adding 20+ client partnerships valued at $4.5M.
• Recruited, trained, and retained a diverse team of 120+ professionals; cultivated a culture of service excellence and accountability.
• Partnered with C-Suite executives, property managers, and community leaders to align services with organizational goals.

Acquisition Manager at Balsamo Home Investments (2022-03 – 2024-06)

• Managed luxury real estate assets valued at $5.5MM+, overseeing contracts, financials, and client relationships with meticulous attention to detail.
• Designed and executed high-touch campaigns generating 3,000+ leads and $2.5MM in closed transactions; maintained a 75% deal success rate.
• Tracked key performance metrics and consistently surpassed revenue targets through disciplined expense control and revenue optimization.

Fine Dining Staff at Lucky's Steakhouse (2019 – 2022)

• Served Hollywood executives and entertainment industry clientele in one of Malibu's most exclusive dining establishments, maintaining an exceptionally high standard of tableside service.
• Thoroughly trained and certified in fine dining protocols, wine service, and multi-course plating standards; held roles including server, food runner, and host.
• Consistently recognized by management for composure under pressure, guest rapport, and contribution to a team-first service culture.

Hospitality Staff at North Ranch Country Club (2018 – 2019)

• Delivered private club dining and event service to a discerning membership base, upholding strict presentation and conduct standards expected in elite club environments.
• Developed foundational knowledge of club operations, member relations, and event coordination — experience that continues to inform current executive-level work.

Bachelor of Business Administration in BBA – Pepperdine University