Dynasty Stewart

Dependable, self starting problem solver looking to carry a plethora of experience in customer service to a progressive organization. Bringing a strong of leadership skills that have been demonstrating strength and driving optimization goals and improving organization operations.

Independent Contractor - Liveops, Inc. - Madison, AL

(2023-08 - 2026-08)

• By implementing best practices and using critical thinking skills to find the best solutions, I was able to handle all issues with relative ease.
• Compiled current business intelligence data into reports and polished presentations, highlighting findings and making recommendations for improvements.
• Interacted with employees in order to demonstrate high standards and effectively resolve issues.
• Answered an average of 50 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Remote Customer Service Agent - Academy Sports + Outdoors - Madison, AL

(2024-09 - 2024-12)

• Responded to over 50 customer service inquiries daily.
• Focused on priority-level queries.
• Created a customer response action plan.
• Increased repeat purchases.
• Improved customer satisfaction.

Front End Associate - Walmart Supercenter - Madison, AL

(2023-09 - 2023-12)

• Greeted customers and assisted them in finding items.
• Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
• Greeted and engaged customers while also assisting them in finding or retrieving merchandise.
• Was in charge of answering customer questions about merchandise and pricing.

Leasing Consultant - Mixon Enterprises - Hoover, AL

(2022-06 - 2023-09)

• Collected rent and kept track of resident payments and information in Yardi.
• Kept meticulous records of all communications with and from tenants.
• Escalated critical issues to the property manager to ensure that they were resolved as soon as possible.
• Received rent payments and used Yardi to keep track of them.
• Communicated with tenants and property owners about expectations, paperwork, payments, and other logistics.
• Gave prospective tenants a tour of the property and provided them with a wealth of information about its key features.
• Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest.
• Hired maintenance workers based on tenant requests and emergencies, and I acted quickly to keep tenants happy.
• Kept meticulous, accurate, and compliant property records for internal and regulatory audits.

Customer Service Representative - Everise - Selma, AL

(2022-01 - 2022-06)

• Kept accurate and current customer account data with manual form processing and digital information updates.
• Provided a superior customer experience in order to build a loyal customer base.
• Answered customer calls promptly to avoid long wait times on hold.
• Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
• Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
• Keep track of finances by processing customer adjustments.
• Assisted in technical troubleshooting with Field and customers.
• Used Customer Database software to enter information from customer calls and onsite service visits into the company's system.
• Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
• Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.

Cashier/Customer Service Representative - The Retreat - Selma, Alabama

(2018-01 - 2022-01)

• Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
• Collected cash, checks, and credit card payments to process transactions.
• Was in charge of organizing, stocking, and selling valuable merchandise.
• Scanned barcodes to process sales and share pricing information with customers.
• Worked at the register, totaling sales, collecting payments, and printing receipts.
• Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment.
• Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken.
• Kept track of everything.
• Keep track of finances by processing customer adjustments.
• Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
• Created, updated, and organized POS Square Payment databases to handle customer and data.
• Entered customer interaction details into CRM to track requests, document problems, and record solutions offered.

High School Diploma - Kirby High School (2014) Memphis, TN

Bachelor of Science - Human Services - Post University (2025) Waterbury, CT