Madison Craig

Motivated and dependable professional with experience in customer service, leadership, operations management, and independent work environments. Proven ability to communicate effectively, solve problems, manage multiple priorities, and provide exceptional service. Recognized for reliability, adaptability, and strong organizational skills.

Independent Contractor at Instacart & Postmates (2019-01 – Present)

• Deliver exceptional customer service while accurately shopping for and completing customer orders.
• Manage competing priorities and delivery schedules in a fast-paced, deadline-driven environment.
• Communicate effectively with customers regarding order updates, substitutions, and delivery details.
• Resolve issues independently and adapt quickly to changing customer needs and circumstances.
• Maintain a high level of organization, accuracy, and attention to detail throughout the order fulfillment process.

Assistant Manager at Lukas Wine & Spirits (2018-09 – 2020-10)

• Supervised and supported team members to ensure efficient daily store operations and excellent customer service.
• Assisted with recruiting, interviewing, onboarding, and training employees to support staffing needs and team development.
• Managed cash handling, register reconciliation, and nightly closing procedures with accuracy and accountability.
• Addressed customer inquiries and resolved concerns professionally to maintain a positive customer experience.
• Enforced company policies, operational procedures, and workplace standards to support a productive work environment.
• Collaborated with leadership to maintain inventory organization and support overall business operations.

Dental Assisting Program – Concorde Career College (2025-10)