Ebonie Webley

responsible for answering customer calls addressing inquiries, resolving complaints providing accurate information about services and processing trips

Call Center Representative at Global Contact Services-Acess A Ride (2023-10 – 2026-05)

• responsible for answering customer calls
• addressing inquiries, resolving complaints
• providing accurate information about services and processing trips
• Professionally receiving incoming calls from customers and identifying their needs
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

Pharmacy tech (overnight) at CAPSULE PHARMACY (2022-07 – 2022-10)

• Restock storage area, Replenishing items on the shelves
• Receives written prescription or refill requests and verify that information is complete and accurate.
• Established or maintained patient profiles, including lists of medications taken by individual patients.
• Maintained proper storage and security conditions for drugs
• Maintains sterility of work areas and utensils
• Packed and prepared patient's medications

Freight Team Member (overnight)/ Cashier (day time) at Family Dollar (2021-06 – 2022-08)

• Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers.
• Provided on the job training to lower-level employees and resolves problems utilizing knowledge of shipping/receiving/stock operations.
• Operated material handling equipment such as pallet jacks, hand trucks or dollies to move stock or reorganize storage.
• Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
• Attached identifying tags to containers or mark them with identifying information.
• Recorded numbers of units handled or moved, using daily production sheets or work tickets.
• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages
• Handle merchandise returns and exchanges

Medical Assistant at PBGS Surgical Center (2017-06 – 2017-09)

• Scheduled appointments, and maintained and updated appointment calendars
• Health Insurance Claims processing
• Provided information about establishment such as location of departments or offices, employees within the organization, or services provided and drew blood
• Assisted surgeon in operating room with clerical procedures

Medical Assistant at Advanced Holistic Group (2016-12 – 2017-05)

Medical Assistant at Dr. Rau (2015-03 – 2015-07)

• Scheduled appointments, maintained and updated appointment calendars,
• Health Insurance Claims processing
• Provided information about establishment such as location of departments or offices, employees within the organization, or services provided
• Drew blood and took vital tests

Human Resources at Brooklyn Central Library (2013 – 2014)

• Created and maintained database records in QuickBooks
• Planned and organized meetings and events
• Maintained weekly schedules for employees
• Handled and screened phone calls and mail

Passenger Service Agent/ramp agent at Triangle Services/ Air Berlin (2012 – 2013)

• Greeted and checked passenger documentation
• Checked passengers in using a computer based system
• Issued boarding passes and baggage labels
• Processed passengers at boarding gate, arrivals and departures
• Supervised luggage entering and exiting aircraft
• Kept track of plane land and take off
• Operated the jet bridge
• Assist with lost baggage

Pharmacy Cashier at Stat RX Pharmacy (2011 – 2012)

• Performed patient intake
• Restocked shelves
• worked the register

Dental Hygiene in Dental Hygiene – Hostos Community College (2026-07)

Associate's degree in Surgical Technology – Swedish Institute a College of Health Sciences (2023-01)

Trade school in Medical Billing & Coding – Swedish Institute a College of Health Sciences (2022-02 – 2022-10)

High School Diploma – West Brooklyn Community High School (2010)