Ebony Cravin
Health Information Management Professional
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About
Results-driven Health Information Management professional with 6+ years of experience in medical records, Release of Information (ROI), and healthcare administration. Proven ability to manage high-volume record requests, ensure HIPAA compliance, and improve operational workflows. Demonstrated leadership in training staff, coordinating cross-functional communication, and maintaining accuracy in fast-paced healthcare environments.
Currently pursuing an MBA to further develop leadership and business management expertise.
Experience
ROI Specialist (Release of Information) - Houston Methodist - Houston, TX
(2023-09)
- Process and fulfill medical record requests while ensuring strict compliance with HIPAA and organizational policies
- Verify patient authorizations and legal documentation prior to releasing protected health information (PHI)
- Collaborate with attorneys, insurance companies, and healthcare providers to ensure timely and accurate record delivery
- Retrieve, review, and securely transmit records using EHR systems
- Track, log, and monitor requests to meet turnaround time standards and maintain audit readiness
- Support process efficiency by identifying workflow improvements and maintaining high accuracy
Health Information Management Specialist - HCA Houston Healthcare Pearland - Pearland, TX
(2018-09 - 2023-09)
- Managed high-volume patient records, ensuring data accuracy and HIPAA compliance
- Trained and onboarded new hires on EHR systems and HIM workflows
- Coordinated with physician offices, patients, and internal departments to obtain and verify documentation
- Monitored and resolved work queues, billing issues, and record deficiencies
- Improved record completion processes and reduced delays in documentation updates
Billing Clerk / Personal Assistant - Love and Joy Personal Care Home - Houston, TX
(2017-11 - 2018-09)
- Supported payroll processing, financial tracking, and administrative operations
- Verified Medicaid eligibility and maintained accurate patient records
- Scheduled appointments and managed daily office workflow
- Maintained strict confidentiality and compliance with data security standards
Medical Coder - Win & Associates Medical Billing Services LLC - Pearland, TX
(2017-02 - 2017-08)
- Assigned and verified accurate medical codes for billing and reimbursement
- Communicated with providers to clarify documentation and coding discrepancies
- Ensured compliance with HIPAA and coding guidelines
Substitute Teacher - Crosby Independent School District - Crosby, TX
(2014-08 - 2017-01)
- Managed classroom instruction and maintained structured learning environments
- Followed lesson plans and enforced school policies
- Communicated effectively with staff and parents while maintaining records
Education
Master of Business Administration (MBA) - Business Administration - American InterContinental University (2027-01)
Bachelor of Healthcare Management - Healthcare Management - American InterContinental University (2026-01)
Associate of Science - Healthcare Management - Ultimate Medical Academy (2023)
Certificate - Medical Billing and Coding - Brightwood College (2017)
