Ebony Cravin

Results-driven Health Information Management professional with 6+ years of experience in medical records, Release of Information (ROI), and healthcare administration. Proven ability to manage high-volume record requests, ensure HIPAA compliance, and improve operational workflows. Demonstrated leadership in training staff, coordinating cross-functional communication, and maintaining accuracy in fast-paced healthcare environments.

Currently pursuing an MBA to further develop leadership and business management expertise.

ROI Specialist (Release of Information) - Houston Methodist - Houston, TX

(2023-09)

• Process and fulfill medical record requests while ensuring strict compliance with HIPAA and organizational policies
• Verify patient authorizations and legal documentation prior to releasing protected health information (PHI)
• Collaborate with attorneys, insurance companies, and healthcare providers to ensure timely and accurate record delivery
• Retrieve, review, and securely transmit records using EHR systems
• Track, log, and monitor requests to meet turnaround time standards and maintain audit readiness
• Support process efficiency by identifying workflow improvements and maintaining high accuracy

Health Information Management Specialist - HCA Houston Healthcare Pearland - Pearland, TX

(2018-09 - 2023-09)

• Managed high-volume patient records, ensuring data accuracy and HIPAA compliance
• Trained and onboarded new hires on EHR systems and HIM workflows
• Coordinated with physician offices, patients, and internal departments to obtain and verify documentation
• Monitored and resolved work queues, billing issues, and record deficiencies
• Improved record completion processes and reduced delays in documentation updates

Billing Clerk / Personal Assistant - Love and Joy Personal Care Home - Houston, TX

(2017-11 - 2018-09)

• Supported payroll processing, financial tracking, and administrative operations
• Verified Medicaid eligibility and maintained accurate patient records
• Scheduled appointments and managed daily office workflow
• Maintained strict confidentiality and compliance with data security standards

Medical Coder - Win & Associates Medical Billing Services LLC - Pearland, TX

(2017-02 - 2017-08)

• Assigned and verified accurate medical codes for billing and reimbursement
• Communicated with providers to clarify documentation and coding discrepancies
• Ensured compliance with HIPAA and coding guidelines

Substitute Teacher - Crosby Independent School District - Crosby, TX

(2014-08 - 2017-01)

• Managed classroom instruction and maintained structured learning environments
• Followed lesson plans and enforced school policies
• Communicated effectively with staff and parents while maintaining records

Master of Business Administration (MBA) - Business Administration - American InterContinental University (2027-01)

Bachelor of Healthcare Management - Healthcare Management - American InterContinental University (2026-01)

Associate of Science - Healthcare Management - Ultimate Medical Academy (2023)

Certificate - Medical Billing and Coding - Brightwood College (2017)