Provider Correspondence Specialist - Ascension Healthcare - Racine, WI
(2025-04)
- Clinical Data Management: Utilize Epic EHR to navigate and audit comprehensive medical records, extracting specific clinical data required for medical necessity certification.
- FMLA & Disability Expertise: Facilitate the end-to-end processing of FMLA, Short-Term Disability (STD), and Long-Term Disability (LTD) documentation to ensure patient job protection and income continuity.
- Regulatory Compliance: Maintain 100% adherence to HIPAA standards and federal labor laws while managing sensitive Protected Health Information (PHI).
- Case Management: Manage a high-volume caseload of documentation requests, prioritizing urgent deadlines to prevent lapses in patient benefits or employment status.
- Quality Control: Review completed forms for clinical accuracy and alignment with provider notes to minimize claim denials and streamline the approval process for patients
Medical Records Lead - Milwaukee County Behavioral Health - Milwaukee, WI
(2022-09 - 2023-11)
- Leadership & Training: Direct the onboarding and training of new hires and lead interviews for potential team members.
- Regulatory Compliance: Manage the secure release of medical records to patients, healthcare facilities, attorneys, and insurance providers.
- Operations Management: Oversee daily clerical workflows to support facility-wide administrative efficiency.
Medical Records Coordinator / Health Unit Clerk - Clement Manor - Greenfield, WI
(2022-01 - 2023-08)
Client Service Lead - Scan Stat - Remote/Hybrid
(2021-08 - 2021-12)
- Staff Development: Provided comprehensive training to new employees on departmental protocols.
- Request Processing: Facilitated complex medical records requests for legal, insurance, and clinical stakeholders.
Release of Information Specialist - Verisma - Hybrid
(2018-02 - 2021)
- EHR Management: Utilized Electronic Health Record systems to process, copy, and release medical information securely.
- Customer Relations: Resolved patient requests and managed high-volume phone correspondence with professional service.
Health Unit Clerk - Armor Correctional - Various Locations
(2017-07 - 2018-02)
- Clinical Support: Provided administrative assistance to nursing and physician staff to streamline patient care.
Release of Information Specialist - Wheaton Franciscan Healthcare - Racine, WI
(2000-06 - 2015-06)
- Data Integrity: Reviewed medical records for completeness, accuracy, and strict compliance with healthcare regulations.
- Financial Oversight: Managed billing and collections for information requests from attorneys and insurance companies.
- Confidentiality: Ensured the absolute security of sensitive medical records to maintain patient confidentiality.
Sales Clerk/Cashier - Burlington Coat Factory
(2011 - 2019)
- Managed financial reporting and register audits.
Warehouse Associate - Boston Store
(2016 - 2018)
- Logistics and inventory management.
