Echo Kutz

Experienced Office Administrator and Operations Professional with a strong background in healthcare administration, office operations, customer service, sales, and hospitality. Skilled in scheduling, records management, inventory control, vendor coordination, and client communication. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, organization, and exceptional service.

Office Administrator - Cleveland Hormone Health - Cleveland, OH

(2026-01)

• Manage daily office operations, patient scheduling, and phone communications
• Maintain accurate patient records and update internal systems
• Coordinate with staff to support efficient workflow and patient experience
• Provide administrative support and assist with office organization and operations

Office Administrator - Parker Rust-Proof of Cleveland - Cleveland, OH

(2024-01 - 2026-01)

• Coordinate shipping and receiving activities and communicate with vendors
• Maintain inventory records and resolve discrepancies
• Process data entry, purchase orders, and invoicing support
• Assist with administrative functions that improve office efficiency

General Manager - ONYX Health Club - Niles, OH

(2023-01 - 2024-01)

• Oversaw daily front desk and membership operations
• Led membership sales consultations and customer retention efforts
• Trained and supported new employees on company procedures
• Resolved member concerns and maintained high service standards

Sportsbook & Customer Service Associate - Caesars Sportsbook / Hollywood Casino - Ohio

(2022-01 - 2023-01)

• Processed wagers, payouts, and account transactions
• Assisted customers with account support and issue resolution
• Maintained compliance with gaming regulations and cash-handling procedures

Customer Service Representative - Team First Travel - Cleveland, OH

(2020-01 - 2022-01)

• Coordinated hotel reservations for sports teams and large group events
• Managed booking changes, customer inquiries, and event logistics
• Maintained accurate records and delivered responsive client support

Stand-Up Paddle Board Instructor (Seasonal) - Ohio - Ohio

• Instruct individuals and groups on paddle board techniques, safety procedures, and water awareness
• Provide a positive and engaging customer experience for participants of varying skill levels
• Monitor equipment, enforce safety guidelines, and assist with program operations

Hospitality Professional (Server/Bartender) - Salem Golf Club, Coaches Bar & Grill, Magic Tree Pub

Retail Sales Associate - Buckle, American Eagle Outfitters

Pool Manager (Seasonal) - Salem Golf Club

Bachelor of Business Management - Business Management - Youngstown State University