Ed Pestano

Senior commercial real estate servicing leader with deep expertise in asset management, portfolio oversight, cash management, and operational transformation. Proven track record of leading teams, improving processes, managing complex loan structures, and serving as a trusted escalation point for lenders and investors.

Director – Asset Management - JLL REAL ESTATE CAPITAL, LLC

(2024-01 - 2026-03)

• Led performance management, coaching/mentoring, and corrective actions for Asset Managers.
• Supported strategic planning initiatives to enhance asset management effectiveness.
• Partnered cross-functionally to implement operational and process improvements.
• Managed complex loan transactions, including assumptions, transfers of interest, modifications, easements, leases, and reserve/escrow disbursements.
• Served as primary escalation contact for lenders.

Director – Business Enablement - JLL REAL ESTATE CAPITAL, LLC

(2022-08 - 2024-01)

• Led process improvement, inspections, system support, and audit functions.
• Designed and implemented new inspection processes and procedures.
• Coordinated with cross-functional teams to develop and enhance system workflows.
• Collaborated with third-party vendors on system enhancements and defect resolution.
• Managed vendor contracts, negotiated pricing, and ensured timely delivery of goods and services.

Portfolio Manager - JLL REAL ESTATE CAPITAL, LLC

(2021-05 - 2022-08)

• Managed a third-party loan portfolio exceeding $8B in unpaid principal balance.
• Performed debt collection using strong negotiation and customer service skills to resolve outstanding balances efficiently.
• Acted as primary lender liaison for complex transactions, including assumptions, transfers, extensions, modifications, and payoffs.
• Reviewed and approved draw requests, covenant testing (DSCR, DY), lease analyses, and inspections.
• Provided mentorship, oversight, and performance reviews to Analysts and Asset Managers.
• Founded the Cash Management department, establishing standardized training and formal operating procedures.

Portfolio Manager (CMBS) - KEYBANK REAL ESTATE CAPITAL

(2016-01 - 2021-04)

• Managed a CMBS portfolio of approximately 500 loans totaling over $11B, supported by a seven-member team.
• Oversaw complex loan structures, including componentized securitizations, cash-managed, future funding, CLO, construction, and SBA loans (7a and 504).
• Reviewed and approved property management changes, leases, condemnations, payoffs, releases, reserve and construction draws, renovations, and Property Improvement Plans (PIPs).
• Partnered with department leaders to streamline workflows and implement servicing guidelines.
• Supported loan onboarding through collaboration with the Conversions Group.
• Managed 15Ga-1 quarterly inquiries and ongoing portfolio risk items, including delinquencies, maturities, watchlists, DSCR triggers, and escrow shortages.

Contract/Client Relations Manager - KEYBANK REAL ESTATE CAPITAL

(2011-04 - 2016-01)

• Negotiated new loan servicing/Pooling and Servicing Agreements.
• Partnered with Finance to evaluate pricing and deal profitability on conduit and SASB deals.
• Worked with Wall Street firms and Freddie Mac on new transactions.
• Managed repurchase (repo) agreements and depository account arrangements.
• Served as primary client contact and supported onboarding of new portfolios.

Portfolio Manager (Agency) - KEYBANK REAL ESTATE CAPITAL

(2010-01 - 2011-04)

• Co-managed Freddie Mac and Fannie Mae servicing operations.
• Reviewed and approved draw disbursements and inspections.
• Participated in quarterly loan reviews and Credit Committee meetings.
• Evaluated risk ratings and approved asset summary reports.

Portfolio Manager (Institutional) - KEYBANK REAL ESTATE CAPITAL

(2004-07 - 2010-01)

• Oversaw third-party, CDO, and on-balance sheet loan portfolios.
• Coordinated with Investor Reporting, Payment Control, Cash Management, and Conversions teams on new transactions.
• Negotiated servicing contracts and approved financial analyses, budgets, payoffs, reserve draws, and ARM changes.
• Led inspections, staff training, and performance reviews.
• Directed cross-department initiatives to improve quality and efficiency.

Lead Asset Administrator - KEYBANK REAL ESTATE CAPITAL

(2001-03 - 2004-07)

• Served as manager backup for HUD and portfolio loan servicing.
• Trained staff on HUD reconstruction, rehabilitation, and subsidized loan programs.
• Implemented procedural enhancements to improve departmental efficiency.
• Negotiated note extensions and loan modifications.
• Prepared participation certificates, inspections, financial analyses, and payoff calculations.

Midland Loan Services

(1999-08 - 2001-02)

Mellon Mortgage Company

(1996-08 - 1999-08)

Bachelor of Science - Business Management - University of Phoenix