Inside Sales Associate - Mark Spain Real Estate - Atlanta, GA
(2023-05)
- Records, sources, assigns, and tracks lead.
- Manages cultivation of leads from acquisition to conversion.
- First point of contact in handling customer inquiries.
- Follow-up with leads and computer input.
- Hand off leads for appointments to listing and buyer consultants
- Nurturing client relationships to generate sales opportunities.
- Focus on lead generation and qualifications.
- Manage a high volume of leads and tasks effectively.
- Identify, qualify, and manage leads through various channels, including email, texts, and online inquiries.
- Utilize CRM systems (Salesforce, Blackthorn messaging, and Five9) to track leads, manage client interactions, and maintain accurate records of sales activities.
- Excellent verbal and written communication skills to effectively interact with clients.
- Strong sales skills, including the ability to build rapport, handle objections, and close deals.
- Monitor and report on key performance indicators (KPIs) such as lead conversion rates and appointment volume.
Certified Medical Assistant (CMA) - Wellstar Health System
(2022-02 - 2023-02)
- Vital Signs
- Patient documentation in EMR system (Epic)
- Patient education
- Surgical setup for biopsies, minor procedures, IUD removal/insertion, Colposcopy, and Cervix biopsies.
- Assisting the physician with minor office procedures.
- Clean and prepared instruments for terminal sterilization
- Post operative care education
- Excellent leadership skills
- Phlebotomy
- psychiatric and take an observation
Surgical Technician/CMA - Baucom & Mina Derm Surgery, LLC - Atlanta, GA
(2016-04 - 2020-05)
- Triage calls
- Post-care after surgery
- Patient education with treatment plans
- Vital signs
- Assisting physicians with MOHS, excisions, and closures
- Experience with plastics and cosmetic surgery
- Setup sterile tables, instruments, supplies, and medications/solutions for procedures
- Cleans and prepares instruments for terminal sterilization
- Assisting physicians with cosmetic procedures including microdermabrasion peels, Skin pen, Liposuctions, Blepharoplasty, and Brachioplasty
- Skilled in maintaining a high level of care in a fast paced environment
- Excellent verbal, written, and interpersonal communication skills
- Assisting and/or observed dermatologists with patient care procedures including MOHS surgery and KOH tissue examinations to perform biopsies of melanomas and other skin cancers
- Assisting in performing aesthetic cosmetic procedures
- On-site training and performed Histotechnician duties
Surgical Technician/CMA - Bay Dermatology & Cosmetic Surgery - Palm Harbor, FL
(2009-08 - 2015-06)
- Excellent verbal, written, and interpersonal communication skills
- Assist physician with routine checkups
- Post-care after surgery
- Patient education with treatment plans
- Assisting physician with Mohs
- Experience with plastics and cosmetic surgery
- Setup sterile tables, instruments, supplies, and medications/solutions for procedures
- Processed lab specimens to send to lab for diagnosis of possible pre-cancerous conditions, fungal cultures, and treatment of acne and rashes
- Cleans and prepares instruments for terminal sterilization
- Assisted with cosmetic procedures including CoolSculpting and laser procedures
- Coordinated appointment scheduling, lab, x-ray scheduling, surgeries, admissions, and hospital procedures
- Skilled in maintaining a high level of care in a fast paced environment
- Assisted dermatologists with patient care procedures including MOHS surgery and KOH tissue examinations to perform biopsies of melanomas and other skin cancers
- Assisting in performing aesthetic cosmetic procedures including microdermabrasion peels, Microneedling, and Vampire facelift
- Patient Documentation/EMR (NEXTECH)
Surgical Technician (PRN) - Tampa Bay Regional Surgery Center - Largo, FL
(2013-03 - 2015-03)
- Assisting physician in endoscopy and colonoscopy procedures
- Collecting specimens, assisting with dilations
- Patient education
- Vital signs
- Clean and prepare instruments for terminal sterilization
- Setup sterile tables, instruments, supplies, and medications/solutions for procedures
- Ordering and receiving of supplies
Paramedic/EMT - Polk County Sheriff's Department - Bartow, FL
(1998-03 - 2013-01)
- Front desk
- Trained new employees
- Knowledge of ICD-9 coding
- Data entry
- Patient Documentation/EMR
- Prepare lab specimens, triage calls, vitals, phlebotomy
- Worked in maximum security males/females psychiatric ward
- Knowledge with EMR system
Surgical Technician/Medical Assistant - Florida Orthopaedic Institute & Surgery Center - Temple Terrace, FL
(2004-02 - 2009-07)
- Triage calls
- Patient education
- Lab-preparing specimens
- Assisting physician in route check-ups, suture removal
- Assisting in surgery post-op and post-op calls
- EKG
- DME/Casting, casting removal
- Front desk assistance
- Responsible for receiving, shipping, ordering of medical supplies
- Patient Documentation/EMR
