Edith Utaumire

Highly organized and detail-oriented Administrative Assistant with over two years of experience providing administrative, reception, and customer service support in a busy educational environment, together with experience in cash handling and customer relations within the retail sector. Skilled in office administration, records management, scheduling, document preparation, email correspondence, and Microsoft Office. Holds a Bachelor of Arts in Development Studies and an ALX Virtual Assistant Certificate.

Recognized for professionalism, strong communication skills, excellent organizational ability, and maintaining confidentiality while supporting day-to-day office operations.

Administrative Assistant / Receptionist - Oxford Study Centre - Harare, Zimbabwe

(2023-01 - 2025-01)

• Managed front office operations, ensuring a welcoming and professional environment for parents, students, staff, and visitors.
• Answered and directed telephone calls while responding professionally to email correspondence.
• Managed the CEO's email inbox and assisted with administrative correspondence.
• Scheduled meetings and appointments and maintained office calendars.
• Prepared letters, reports, and other administrative documents using Microsoft Word and Excel.
• Maintained accurate student records, filing systems, and confidential documentation.
• Assisted with student admissions and registration processes.
• Received, sorted, and distributed incoming mail and official documents.
• Processed school fee payments and maintained accurate financial records.
• Managed office supplies and ensured administrative resources were available.
• Conducted online research and compiled information to support administrative activities.
• Provided excellent customer service by responding to enquiries from parents, students, and other stakeholders.

Cashier - Chicken Inn (Simbisa Brands) - Harare, Zimbabwe

(2022-01 - 2022-12)

• Processed cash, card, and mobile money transactions accurately and efficiently.
• Balanced the cash till and reconciled daily sales at the end of each shift.
• Prepared daily cash and sales reports.
• Responded professionally to customer enquiries and resolved complaints promptly.
• Maintained accurate financial records while following company cash-handling procedures.
• Worked effectively in a fast-paced environment while maintaining excellent customer service.

Bachelor of Arts - Development Studies - Midlands State University (2017)

Virtual Assistant Certificate - ALX Africa (2025)