Hannah Hum

Dynamic administrative professional with a proven track record at Republic Services. Expert in scheduling and calendar management, enhancing operational efficiency through streamlined procedures. Adept at critical thinking and collaboration, consistently delivering high-quality support to executive teams and improving patient experiences in previous roles. Proficient in Microsoft Office Suite, driving impactful results.

Area Administrative Assistant - Republic Services - Boise, ID

(2022-11)

• Provided high-level administrative support to executive team, managing +1 541 219 2610 calendars, scheduling meetings, and coordinating travel arrangements
• Prepared and edited correspondence, reports, and presentations for executive team using Microsoft Office Suite
• Organized and facilitated meetings, including preparing agendas, taking minutes, and distributing meeting materials
• Coordinated logistics for company events such as conferences, seminars, and off-site retreats
• Managed expense reports for executives by accurately tracking expenses, reconciling receipts, and submitting timely reimbursement requests
• Implemented streamlined administrative procedures improving efficiency productivity department record at Republic Services

Patient Consultant/ Medical Assistant - Idaho Advanced Medical Care - Boise, ID

(2022-03 - 2022-10)

• Startup Launch & Infrastructure Setup: Played a pivotal role in launching a new medical clinic from the ground up
• Protocol Development & Implementation: Designed and implemented comprehensive protocols and standard operating procedures (SOPs) to guide clinic operations
• Patient Experience Optimization: Created streamlined workflows to enhance patient care and operational efficiency
• Cross-Functional Collaboration: Worked closely with clinical and administrative teams to align operational practices with medical standards and patient needs

Administrative Assistant/Receptionist - Russell Griffiths MD - Boise, ID

(2020-10 - 2022-03)

• Front Desk & Patient Interaction: Warmly greeted patients and ensured a welcoming environment. Managed all incoming calls with professionalism and efficiency, addressing inquiries and routing communications appropriately
• Clinical & Administrative Coordination: Scheduled surgeries, patient appointments, and follow-ups. Roomed patients and facilitated smooth transitions between clinical staff and services
• Interoffice & Hospital Liaison: Coordinated care and communication between multiple medical offices, specialty clinics, and hospitals. Requested radiology services and ensured timely referrals and appointment scheduling with external providers

Lead Admitting Coordinator - Samaritan Endoscopy Center - Corvallis, OR

(2016-12 - 2020-06)

• Patient Reception & Communication: Served as the first point of contact for patients, providing a warm and professional welcome. Managed high-volume phone lines, addressing inquiries and routing calls efficiently
• Medical Records & Documentation: Scanned and maintained accurate patient charts and records, ensuring compliance with privacy regulations and clinic standards
• Scheduling & Coordination: Managed complex schedules for multiple physicians, optimizing appointment flow and minimizing conflicts. Coordinated referrals and follow-ups with specialty physician offices to ensure continuity of care

Staff Sergeant - United States Air Force - United States

(2018-03 - 2024-03)

• Direct Supervisor & Mentor: Provided daily guidance and hands-on training to numerous Airmen, supporting both their professional development and personal growth
• Airspace Surveillance & Threat Identification: Delivered timely and accurate threat assessments to command authorities, contributing to national defense and emergency response efforts
• Situational Awareness & Team Coordination: Played a critical role in ensuring operational integrity and mission success
• Training & Instructional Leadership: Developed and delivered structured training programs, adapting to new technologies and mission requirements to ensure personnel were equipped for success

Business & Economic Analytics - Business & Economic Analytics - Boise State University (2028-06)

General Studies - General Studies - Linn-Benton Community College (2015-12)