Field Service Technician at Community Coffee (2024-07 – Present)
- Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance.
- Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
- Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
- Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
- Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
- Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
Service Technician at Aramark Refreshments (2010-10 – 2024-07)
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Maintained or repaired specialized equipment or machinery.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Tested repaired items to ensure functionality before returning them to customers.
- Trained new employees on installation and maintenance procedures.
- Maintained accurate records of service calls, repairs, and parts used.
Apprentice Plumber at GD Plumbing (2007-10 – 2010-09)
- Installed and maintained plumbing systems in accordance with local building codes.
- Connected gas lines to stoves, furnaces, grills following safety protocols.
- Conducted regular inspections of all mechanical, electrical, and plumbing systems.
- Assisted journeyman plumbers in performing repairs and maintenance on pipes, fixtures, and other plumbing equipment.
- Installed water heaters according to manufacturer's instructions.
- Performed preventative maintenance on plumbing systems.
- Responded promptly to customer inquiries regarding service calls.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
