Quality Control Coordinator / Documentation Specialist - Ryder/BJC Logistics - St. Louis, MO
(2025-01)
- Create, review, organize, and maintain highly detailed documentation in strict compliance with corporate, contractual, and regulatory standards.
- Conduct routine and ad hoc compliance audits; compile complex findings into clear, structured, written reports for executive management review.
- Verify the absolute accuracy, completeness, and retention of critical records in accordance with internal policies and external legal requirements.
- Track rigorous documentation deadlines to ensure timely completion of required statutory reports and corrective actions.
- Investigate operational discrepancies, customer complaints, and quality issues; formally document investigative findings and final resolutions.
- Coordinate extensively with internal departments and external vendors to safely obtain, review, and file sensitive compliance documentation.
- Draft professional correspondence, legal-administrative files, and internal memoranda regarding liability, quality control, and procedural issues.
- Maintain absolute confidentiality regarding sensitive operational, contractual, and high-value customer information.
Logistics Specialist / Customer Service Representative - SES - St. Louis County, MO
(2022-11 - 2025-01)
- Prepared, audited, and maintained high-volume transaction records in secure ERP systems.
- Enforced corporate policy compliance for complex product returns, warranty agreements, and inventory controls.
- Managed professional communications with external clients and vendors regarding service agreements.
- Assisted senior leadership with record audits and process improvement initiatives to streamline operations.
Loss Prevention Officer - The Ritz-Carlton - Clayton, MO
(2022-03 - 2022-11)
- Formally spearheaded investigations involving site incidents, policy violations, and liability concerns.
- Gathered critical evidence, interviewed witnesses, documented factual findings, and prepared comprehensive incident reports.
- Maintained strict, uncompromised confidentiality regarding all investigative materials and legal-adjacent documentation.
Security Patrol Officer - Centerne / Blackwell - St. Louis County, MO
(2021-10 - 2022-03)
- Monitored enterprise surveillance networks and strictly controlled facility access points.
- Authored highly detailed written incident reports documenting observations, security threats, and protocol breaches.
- Ensured strict workplace compliance with corporate risk management and security policies.
