Edward P. Foster

Proactive professional with 10 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.

Intern at Restorative Pathways, City Startup Labs (2023-07 – Present)

• Completed comprehensive training in healthcare fundamentals and essential skills

• Attended classes focusing on digital literacy, social and emotional intelligence, workplace etiquette, active leadership, and financial empowerment, critical thinking, and leadership.

• Developed proficiency in active leadership

• Acquired practical knowledge through hands-on experiences and real-world simulations.

• Encouraged customers to make additional purchases and suggested relevant items.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

• Met merchandising standards by keeping store stocked and products faced.

• Handled customer complaints in a professional and courteous manner.

• Placed orders into POS systems and handled cash and credit transactions.

• Prepared food items following established recipes and safety guidelines.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Greeted and accommodated guests, building positive experience from first interaction.

• Prepared and served food and beverages to customers.

• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.

• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.

• Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and other indicators of health.

• Counseled individuals suffering from mental illnesses such as depression, anxiety disorders or substance abuse issues.

• Implemented behavior modification techniques designed to alter maladaptive behaviors into more productive patterns.

• Referred unresolved customer grievances to designated departments for further investigation.

• Provided accurate and appropriate information in response to customer inquiries.

• Improved call center functionality and service capacity by promptly resolving customer complaints.

• Conducted market analysis, competitor research and customer surveys to identify new opportunities for product development.

• Evaluated team performance metrics regularly in order to identify strengths and weaknesses.

• Developed effective communication plans between sales teams and customers.

Certification in Certified Nursing Assistant – Chosen Healthcare Institute (2018-05)

High School Diploma – West Mecklenburg High School (2012-06)