Edward Rodriguez

Organized worker with over 5 years of experience in clerical and administrative support roles. Keeps accurate and orderly filing systems to improve office efficiency. Skilled at facilitating effective communication, both with customers and within the organization. Looking to apply skills and experience in an Office Clerk position.

Communications Information Representative Trainee at LAPD Department of Operations (2023-12 – 2024-09)

Handled high volume phone communications, maintained digital records, and provided clerical support to police officers.

• Answered high volume of phone calls, responding to inquiries and routing callers to the appropriate personnel.
• Maintained accurate phone logs for records verifications.
• Replied to and logged emails from both internal and external accounts.
• Scanned and uploaded physical documents into digital database.
• Used computer programs such as Excel to perform computations of patrol time logged on units, cars, and calls.
• Assisted police officers with clerical work as needed.

Cybernaut at Los Angeles Public Library, Pacoima Branch (2021-10 – 2022-10)

Provided technological training and technical support to library patrons and staff.

• Taught patrons technological skills such as creating email accounts, writing resumes, and accessing wi-fi.
• Assisted library patrons with printing and scanning documents using library's printer system.
• Aided library staff with general tech support as needed.

Student Assistant - Dean's Office, College of Health and Human Development at California State University, Northridge (2017-08 – 2020-05)

Provided clerical and administrative support to the Dean's Office including data entry, filing, and phone communications.

• Entered student information accurately into Excel forms.
• Organized and maintained alphabetical filing system of student forms.
• Delivered forms and documents efficiently to the appropriate departments.
• Answered and returned phone calls, providing accurate information while displaying exceptional phone etiquette.

Student Aid Worker - Admissions and Records Office at Los Angeles Pierce College (2015-08 – 2016-06)

Supported admissions and records operations including transcript preparation and office equipment operation.

• Prepared and mailed official transcripts to students and universities.
• Acted as liaison to students who required assistance.
• Operated office equipment such as copiers, scanners, phones, and computers.

Bachelor of Arts in History, Minor in Religious Studies – California State University, Northridge (2017-08 – 2020-12)