Edwin Velasquez

Delivered high-quality customer service by guiding clients through the appraisal process and ensuring they felt informed and respected during every transaction. Conducted technical valuations for a wide range of items, including jewelry and electronics, using real-time market data to ensure fair and accurate pricing. Negotiated pricing and loan terms by effectively communicating value to customers and successfully balancing business needs with client satisfaction.

Pawn Broker at Presto Pawn & Jewelry (2025-02 – 2026-05)

• Delivered high-quality customer service by guiding clients through the appraisal process and ensuring they felt informed and respected during every transaction.
• Conducted technical valuations for a wide range of items, including jewelry and electronics, using real-time market data to ensure fair and accurate pricing.
• Negotiated pricing and loan terms by effectively communicating value to customers and successfully balancing business needs with client satisfaction.
• Resolved complex customer disputes through active listening and professional problem-solving to maintain a calm environment and high retention rates.
• Managed inventory integrity and loss prevention through rigorous daily audits and detailed record-keeping to ensure total stock accuracy.
• Maintained strict regulatory compliance by collaborating with law enforcement and following state protocols to identify and report suspicious activity.
• Utilized bilingual communication skills to assist a diverse customer base and ensure all clients had a clear understanding of contract terms and policies.

Car Wash Attendant at Mr. Glow Express Car Wash (2024-03 – 2025-02)

• Worked with team members to ensure smooth operations and reduce customer wait times.
• Performed routine equipment checks and reported any issues promptly.
• Managed cleaning supply inventory and placed orders as needed.
• Resolved customer complaints diplomatically while following company policies.
• Assisted in maintaining and repairing equipment to ensure proper functionality.

Front Desk Receptionist at Florida Career College (2023-06 – 2023-10)

• Supported and guided students to enhance their experience.
• Collaborated with staff to deliver excellent customer service.
• Managed front desk tasks efficiently while multitasking.
• Quickly resolved customer issues and informed the supervisor of any escalations.

Drywall Hanger and Finisher at Freelance (2022-06 – 2023-01)

• Installed and finished drywall in homes and commercial buildings with quality craftsmanship.
• Used power tools to cut and shape drywall panels.
• Cut openings for outlets, windows, and doors.
• Applied joint compound to drywall seams with trowels or putty knives.
• Sanded dried compound for a smooth finish ready for painting or wallpapering.
• Smoothed excess compound to create a seamless surface.
• Worked with other construction professionals to keep projects on schedule.
• Kept the work area clean by disposing of debris and tidying up after each task.

Certificate in Computer & Networking Technician – Florida Career College (2023-01 – 2023-10)

HS Diploma – Santaluces Community High School (2018-08 – 2022-05)