Elaine Means
Customer Service Representative
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About
Detail-oriented professional with experience in cleaning, organizing, and maintaining safe, orderly environments. Skilled in deep cleaning, safe chemical handling, and following health and safety guidelines while adapting to changing workloads. Ready to contribute strong problem-solving and decision-making abilities in an Environmental Service Attendant I-Custodian role.
Experience
Co-Owner/Bookkeeper at TGM Construction LLC (2020-04 – Present)
- Developed and implemented strategic initiatives to drive sales growth and profitability.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Updated QuickBooks to reflect current financial records.
- Reviewed invoices and payments for accuracy before processing.
- Organized filing systems for client accounts ensuring easy access when needed.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
Owner at Radiant Rooms LLC (2025-02 – 2026-03)
- Exhibited outstanding attention to detail while performing detailed deep cleans on a regular basis.
- Maintained safety standards by adhering to established protocols for the use of chemical cleaners and power equipment.
- Used proper equipment and chemicals to safely treat diverse flooring.
- Prioritized work tasks and remained flexible to workload changes.
- Capable of scrubbing floors with brush or machine scrubber.
- Customized cleaning services for clients by making changes when necessary.
- Kept storage areas and carts well-stocked, clean, and tidy.
Transaction Coordinator/Office Manager at Keller Williams (2017-02 – 2019-04)
- Liaised between lenders, title companies, buyers, sellers and agents to facilitate successful closings.
- Provided exceptional customer service to clients by promptly addressing inquiries and concerns.
- Generated correspondence both internally and externally as required by the client.
- Ensured all parties involved had access to relevant documents they needed throughout the duration of the transaction.
- Assisted with training new team members on proper protocols related to real estate transactions.
- Maintained relationships with clients through regular follow-up calls or emails after sales were completed.
- Managed the scheduling of appointments for brokers and agents.
- Worked with coworkers to complete tasks.
Education
OLCC License
Food Handlers Card
Certification in Pharmacy in Pharmacy – Oregon Medical Training (2025-12)
Associate in Science (A.S.) in Medical Billing & Coding – Bryan University
