Guest Service Manager - March Air Reserve Base – March Inn
(2024-03)
Oversee daily lodging and front desk operations while ensuring compliance with U.S. Air Force lodging standards and service protocols.
- Lead, train, coach, and schedule guest service teams delivering high-level service to military personnel, families, and visiting guests.
- Manage reservations, check-ins, billing accuracy, and guest account reconciliation.
- Resolve guest concerns promptly while maintaining exceptional satisfaction and professionalism.
- Coordinate closely with housekeeping, maintenance, and security to ensure rooms and facilities meet cleanliness and safety standards.
- Conduct financial and operational audits to maintain compliance with internal controls and policies.
- Monitor occupancy trends, labor usage, and operational expenses to support budgeting and performance goals.
- Assist in supervising daily staff performance, enforcing company procedures, and maintaining strong communication between departments.
Field Business Consultant - Subway Corporate
(2021-01 - 2024-12)
- Oversaw operational performance across 50–65 franchise locations monthly, ensuring compliance with brand standards and food safety regulations.
- Coached franchise owners and management teams on budgeting, labor management, cost control, staffing, and sales growth strategies.
- Led quarterly business reviews analyzing financial performance and implementing operational improvement plans.
- Delivered leadership and operational training programs focused on customer experience, operational excellence, and profitability.
- Supported hiring initiatives, management development, and rollout of brand operational updates across assigned territories.
- Partnered with franchise leadership to improve employee retention, operational consistency, and guest satisfaction scores.
General Manager - Starbucks
(2020-01 - 2021-12)
Directed daily operations of a high-volume café, ensuring strong financial performance and exceptional guest service.
- Managed hiring, interviewing, onboarding, training, scheduling, and development of store partners to build high-performing teams.
- Controlled labor costs, inventory levels, and operational execution to meet company performance goals.
- Maintained strict compliance with food safety, sanitation, and workplace safety regulations.
- Conducted performance evaluations, coaching conversations, and corrective action processes while maintaining confidential personnel records.
- Oversaw staffing plans, shift coverage, and team productivity to maximize operational efficiency and guest satisfaction.
F&B Stewarding Manager - San Manuel Casino
(2016-01 - 2018-12)
Supervised stewarding operations supporting multiple casino restaurants, banquet areas, and food outlets.
- Led, trained, and supervised stewarding staff while maintaining high standards for cleanliness, sanitation, and operational efficiency.
- Managed inventory control of kitchen equipment, chemicals, small wares, and operational supplies.
- Ensured compliance with federal, state, local, and property food safety and sanitation regulations.
- Implemented departmental policies, procedures, and operational standards to maintain consistency across venues.
- Supported budget objectives by monitoring labor, supply usage, and operational expenditures within established guidelines.
- Participated in interviewing, onboarding, scheduling, coaching, and disciplinary processes for stewarding team members.
- Maintained confidential personnel documentation and assisted with employee evaluations and performance management.
- Oversaw staffing programs and daily labor assignments to ensure efficient operations and maximum guest satisfaction.
- Coordinated communication between stewarding, culinary, banquet, and management teams to support casino operations and large-scale events.
- Trained staff on proper sanitation procedures and dishwashing machine operations to maintain health department compliance.
- Managed chemical ordering, storage, and usage while ensuring compliance with MSDS safety standards.
- Coordinated linen inventory, vendor relations, and sanitation operations across venues.
Assistant Store Manager - ALDI
(2015-01 - 2016-12)
- Assisted with store operations, staffing, inventory control, cash handling, and financial accountability.
- Supervised employees during daily operations while ensuring productivity, customer service, and operational compliance.
- Trained and coached employees on operational procedures, safety standards, and customer service expectations.
- Managed ordering, stock levels, merchandising, and warehouse organization to maintain efficiency and profitability.
Assistant Manager - Panera Bread
(2011-01 - 2015-12)
- Managed daily café operations including staffing, scheduling, inventory control, and cash handling.
- Led team members during high-volume operations while maintaining service, cleanliness, and food quality standards.
- Trained and coached employees to improve productivity, guest satisfaction, and operational consistency.
- Monitored labor costs, operational metrics, and food costs to support profitability and operational goals.
Shift Manager - In-N-Out Burger
(2008-01 - 2011-12)
- Supervised restaurant operations ensuring high standards for food quality, cleanliness, and speed of service.
- Managed staff training, scheduling, shift delegation, and daily financial procedures.
- Ensured compliance with food safety, sanitation, and company operational standards.
- Supported management with team development, conflict resolution, and operational performance improvements.
Lead Cook - Pechanga Resort Casino
(2006-01 - 2008-12)
- Prepared high-quality menu items for restaurant service, banquets, VIP guests, and large party reservations.
- Assisted with food inventory management, ordering, kitchen supply control, and prep operations.
- Maintained knowledge of proper kitchen chemicals, food handling, and sanitation standards.
- Operated commercial kitchen equipment including ovens, grills, broilers, and roasters.
- Supported kitchen supervisors with training new employees and maintaining operational readiness during high-volume events.
