Eli Rose

Work directly with owners to create a new business model, establish policies and procedures, and successfully launch Manage all day-to-day operations with great autonomy and high guest satisfaction Serve as face of the business-- interacting with guests every day, learning the names and faces of our clientele, and serving as chief ambassador for the brand

General Manager - House of Wonder

(2025-05)

• Work directly with owners to create a new business model, establish policies and procedures, and successfully launch
• Manage all day-to-day operations with great autonomy and high guest satisfaction
• Serve as face of the business-- interacting with guests every day, learning the names and faces of our clientele, and serving as chief ambassador for the brand
• Develop all front and back of house training materials and create onboarding programs
• Responsible for all personnel decisions and functions, including hiring, discipline, training, and conflict resolution
• Owner of systems and databases, performing all inventory management, ordering, vendor onboarding, payroll, scheduling, and facilities management
• Work rigorously to achieve KPIs, track P&L, maximize profits, and keep waste minimal
• Work with ownership team to develop programming and events

General Manager - Ole & Steen

(2024-04 - 2025-03)

• Created a positive working environment that encouraged team spirit, awareness, and a genuine passion for food, coffee, and service
• Managed high volume recruiting; took ownership of the employment process, from creating job descriptions, scheduling and conducting interviews, making offers, and onboarding for up to 10 employees at a time
• Developed managers and team members to improve performance; trained, grew, and evaluated direct reports
• Regularly achieved or exceeded budget targets for sales, labor cost and operation expense, waste, etc.
• Prepared and delivered accurate sales and employment forecasting
• Resolved any issues proactively for staff and guests, ensured guest complaints were promptly handled in keeping with the Ole & Steen brand
• Ensured all DOH standards are adhered to, maintain consistent A rating
• Communicated company goals to a variety of stakeholders including guests, staff, and vendors

Beverage Director / General Manager - The Butcher's Daughter

(2021-10 - 2024-04)

• Provided daily management of high-volume full service dining establishment, including restaurant opening and closing, collecting and closing out daily cash transactions, ensuring guest satisfaction, and delegating to FOH and BOH teams
• Interviewed and hired FOH team; developed onboarding and training programs
• Executed admin responsibilities: FOH schedule, daily sales and labor forecasting, vendor invoice management
• Established and instructed team on bar protocol (i.e. sidework, opening/closing procedures, par levels, drink recipes, ingredient prep recipes, etc.)
• Manage beverage inventory: act as purchaser and point of contact for all beverage vendors, conduct monthly stock counts and maintain COGS
• Design, cost, and program seasonal menu changes for all 3 NYC locations
• Execute monthly training programs to review beverage offerings and promote product knowledge
• Educate and enforce service standards and house recipes by compiling training materials and support to restaurant management teams

Beverage and Retail Specialist - citizenM Hotels

(2019-06 - 2020-10)

• Opened new hotel properties across the US alongside global operations team, ensuring that all F&B needs were met
• Set up and maintained POS databases across all US properties for ease of use and accuracy
• Trained management teams at all US hotels on inventory management, ordering, and delivery receival

BM - NYU Steinhardt School (2013-05)