Elie Wild

Technically savvy network/telecom manager experienced leading all aspects of network, VoIP, datacenter and telecom management, to include large-scale projects/budgets and the installation/support of LAN/WAN networks, infrastructure systems. Adept in leading teams and serving as a main point of contact for network/telecom projects, while maintaining hardware, software and servers, monitoring network availability, and providing support to all users and maintenance or upgrade needs. Well-versed in delivering user/staff training, evaluating and optimizing network performance, determining network/system requirements, and driving vendor selection, contracts, and network design and implementation.

Sr UC Engineer - DB Schenker - Remote

(2023-05)

Manage and implementation of VOIP projects for Schenker global. Tier4 support for Cisco Collaboration, MS Teams Voice, WebexCC, and any other network/telecom infrastructure systems. Manage and negotiate Telecom carriers. Manage & train employees in various telecom technologies. Collaborate with clients to get requirements, architect IT infrastructure for their specific environment.

• AT&T/GTT/TELUS carrier management and negotiation
• e911 Intrado administration
• Voice mentor for junior team members, tackle advanced issues, team management, Voice queue metrics
• Responsible for delivering Cisco Collaboration projects remotely, ranging from upgrades of existing environments to full/fresh installs. Hosting environmental support as well as on-prem in various data centers
• Manage worldwide CUCM, UCCX, UNITY, CUPs, Expressways to enhance the support of customers
• Microsoft Teams Voice administration and support, TIGER analytics administration and reporting
• UCCE & UCCX migration to WebexCC with ongoing administration and support as well as advanced scripting
• Calabrio Call Recording

Senior Member Technical Staff - Athena Health - Boston, MA (remote)

(2022-06 - 2023-04)

Manage and oversee all aspects of the implementing and support of network/telecom infrastructure systems supporting the inbound fax environment running through Audiocode Mediant 3000s, management for 3,000,000+ pages/600,000 inbound faxes. As well as the outbound communicator environment running through Ribbon Genband SBCs. Carrier negotiations, implementation, POCs, and billing. Architect telecom/fax infrastructure for their specific environment, execute the design.

• Order, installation, test of PSTN DS3 connectivity as well as SIP. AT&T/Verizon/Lumen carrier management and negotiation
• Migrate from one data center to another entire enterprise fax and outbound telecom infrastructure and circuits with zero outage
• Outbound communicator patient reminder traffic via Genband SBC support for 500,000+ outbound calls a day

Manager RTC Operations - Synoptek (Managed Services) - Denver, CO (Hybrid)

(2018-02 - 2022-06)

Architect. Manage and implementation of VOIP projects for Synoptek global as well as hosted and non-hosted customers. Tier4 support for customer with a variety of voice platforms ranging from Cisco Collaboration, Kandy UCaaS, MS Teams Voice, Five9 call center, and any other network/telecom infrastructure systems.

Work with Sales on RFP for potential customer environments on what we can support as well as consult on customer network architecture changes/improvements. Manage & train employees in various telecom technologies. Collaborate with clients to get requirements; architect IT infrastructure for their specific environment, execute the design.

• Voice mentor for junior team members, tackle advanced issues, team management, Voice queue metrics
• Assist the sales team and Pricing team in preparing customer quotes/RFPs, scope of work
• Responsible for delivering Cisco Collaboration projects remotely, ranging from upgrades of existing environments to full/fresh installs. Hosting environment support as well as on-prem in various data centers
• Five9 call center administration and support, IVA support
• Manage worldwide CUCM, UCCX, UNITY, CUPs clusters to enhance support of customers
• Support for Mitel/Shoretel Connect Director, Ring Central, & KANDY UCaaS
• Microsoft Teams Voice administration and support, Clobba Teams Analytics administration and reporting
• Cisco UCCX Contact Center Solutions, advanced scripting, Calabrio Call Recording
• Migration from on prem Cisco to UCaaS Teams Voice and Five9 CCaaS
• Implementation experience and knowledge in SIP based telephony solution (VoIP) and UCaaS
• Cisco 44xx/43xx ISR administration, SBC administration Genband and Audiocode Mediant 3000 SBC

NETWORK, VOICE & PCI MANAGER - Einstein Noah Restaurant Group Inc. - Lakewood, CO

(2001-09 - 2018-02)

Manage and oversee all aspects of the implementing and support of network/telecom infrastructure systems supporting the needs of 450+ stores across 37 states, to include the administration of all systems and LAN/WAN, to include the installation and maintenance of network/computer software, operating systems, configurations, and service. Establish and drive best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation and mobile hardware, software, and store-level devices. PCI compliance for the company including document management and audit liaison.

As well as vendor and implementation management of broadband carrier. Manage IT engineers and technicians for ENRGI, manage on site data center. Maintain relationships with all telecommunications vendors, research and implementation of all new telecommunications technology, as well as negotiating all telecommunications contracts for service and equipment.

• Manage all server/network/VOIP resources, including network applications for services in compliance with established guidelines and objectives. Worked with and managed Channel partners
• Create plans for infrastructure maintenance, growth and replacement; research trends, products, and new technologies to provide recommendations on network component purchasing or potential upgrades
• Participate in planning and development activities in the creation of short and long-term plans for network support, negotiating costs, contracts and ongoing project plans
• Manage the interviewing, hiring, training, performance, salary administration, ongoing career development, motivation and guidance of technical team
• Oversee all aspects of large-scale enterprise-wide project management, to include scope development, planning, carrier management and negotiation, workload delegation, budgeting, milestone development, status reporting, and final delivery
• Drive all aspects of PCI compliance; provide all documents, configurations and diagrams for PCI auditing; maintain PCI DSS ROC reporting data and ensure adherence to internal controls, policies and procedures
• Perform cost-benefit/ROI analysis for proposed systems to aid management in making implementation decisions; negotiate with vendors, outsourcers and contractors to secure network products and services
• ISR 4331 H323/MGCP Gateways for call manager; troubleshoot and maintain Cisco Video Telepresence, MX700/SX80/SX20 and expressways
• Data center maintenance Generator/UPS/FM200/AC units as well as procurement of all datacenter and infrastructure hardware

Bachelor of Science - Biology - University of Northern Colorado (1994)