Elizabeth Castro

Dedicated dispatcher that works exclusively with Pierce Transit managing high stress emergency and non-emergency calls for the Pierce County metropolitan area. Proficient in computer aided dispatch systems, crisis communication, and radio coordination.

Manager, Owner/Co-owner at Tattoo Shop (2014-03 – Present)

Oversee business budget, planning, and administrating, accounting functions, device and deploy sales and marketing tactics to drive strategic growth and support achievements of Revenue goals.

Business Development Executive at Tattoo Shop (2014-03 – Present)

• Identified and pursued valuable business opportunities to generate new company Revenue and improved bottom line profit assess current service needs and calculate product satisfaction levels to make appropriate products and service adjustments research product, pricing ratings, and performances created comparison spreadsheets to evaluate competition.

Dispatcher at Transdev/Pierce Transit (2024-03 – Present)

• Achieved a 98% incident resolution rate within 21 minutes and minimizing downtime, while ensuring public transportation
• Attain a 99% accuracy rate in collecting color information documenting incident details and conveying critical information
• Sustain an average response under 54 seconds prioritizing urgent calls and dispatching emergency service promptly
• Accomplish a call resolution rate of 97% effectively
• Handled an average of 77 emergency calls per shift and maintained composure and professionalism during high stress situations
• If and when I am needed I will and have gone out on Route several days and times before

sous chef in Traditional Spanish cuisine – Le Cordon Bleu (2005-09 – 2007-03)