Elizabeth Chapman

To obtain a rewarding administrative position leading to a career in human services.

Client Service Coordinator/Receptionist - H&R Block - Russellville, KY

(2002-01 - 2004-12)

• Assisted Tax Specialists with filing confidential documents, copied, billed, answered a multi-line phone, scheduled appointments, assisted with employee scheduling
• Responsible for client payments, used point of sale program on PC to accept payments from clients, and prepared closing bank deposits.

Advisor (Sales Associate) - Bath & Body Works - Hopkinsville, KY

(2003-01 - 2004-12)

• Assisted customers and helped them find the products they needed as well as payment collection from customers, restocked merchandise, and assisted in keeping the store clean and organized.
• Assisted with and verified closing deposits and closing procedures.

Office Assistant - Community Greeting Service - Bowling Green, KY

(2004-07 - 2008-02)

Office responsibilities that include accounting for daily payments received from sponsors, used QuickBooks for A/R and monthly billing, responsible for bank deposits, monthly collection follow up, assisted with monthly payroll, answered office phone and relayed messages, filed and audited confidential documents, etc.

Front Desk Administration/Patient Registration - Barrow Eye Center - Russellville, KY

(2008-06 - 2008-11)

• Greeted patients, provided patients with paperwork to ensure accuracy of our records including collecting insurance info.
• Verified patient insurance coverage, collected payments from patients, scheduled appointments and referrals, copied, filed, and faxed confidential documents, answered a multi line phone system, etc.

Assistant Manager - Max Rave - Bowling Green, KY

(2010-07 - 2011-01)

• Responsible for overseeing store functions and most business procedures, supervised sales associates, received and relayed notes from conference calls to management staff, answered questions regarding recruitment of potential new employees and brief interviewing, collected payments from customers, responsible for daily bank deposits, reported sales numbers to district manager, processed and merchandised shipment, visual store merchandising, etc.

Patient Registration and Pre-tester - Love & Warden Eye Care - Bowling Green, KY

(2011-01 - 2011-05)

• Responsible for patient registration, pretesting patients for eye exams, entered payment information in preparation of insurance billing, scheduled appointments, data entry, and customer service skills.

Receptionist - Ophthalmology & Associates - Hopkinsville, KY

(2011-09 - 2012-07)

• Greeted patients and provided them with paperwork to complete to insure accuracy of our records as well as collected proof of insurance coverage, answered a multi-line phone system, confirmed appointments, filed and faxed confidential documents, data entry, customer service, and clerical skills.

Teacher's Aide (Substitute) - Auburn Elementary School

(2012-12 - 2012-12)

Sales Associate - Victoria's Secret

(2013-09 - 2013-10)

Member Service Representative II - Fort Campbell Federal Credit Union - Clarksville, TN

(2013-11 - 2015-12)

I greeted members and assisted them with teller transactions including funds transfers, loan payments, loan applications, credit card applications, assisted with account questions, connected to various other departments, relayed messages to other departments, deposited checks upon request, bank wires, etc.

Patient Access Representative - Baptist Health - Hopkinsville, KY

(2016-03 - 2017-12)

Greeted patients and assisted them with the check in and registration process including collecting insurance and payments.

• Scheduled appointments for the Nurse Practitioner
• Answered the office phone and transferred callers to the appropriate medical staff.

Administrative Assistant in Kentucky Street Apartments with Housing and Residence Life Department - Western Kentucky University - Bowling Green, KY

(2018-01 - 2020-05)

Assisted our Residence Hall Director/Apartment Manager in managing the apartments.

• Trained and supervised six student staff.
• Approved student staff payroll
• Made purchases for student staff building programs
• Kept track of apartment leases and all building documentation
• Email corresponded with students and prospective students to answer apartment related questions
• Responsible for payments for key transmittals and submitting them to the Housing Office Coordinator
• Answered calls from parents and students
• Assisted students with all questions concerning academics, housing, and any other campus assistance they needed

High School Diploma - General Education - Logan County High School (1998-01 - 2002-12)

General Education - Hopkinsville Community College (2002-01 - 2004-12)

Bachelor of Interdisciplinary Studies Degree - Psychology/Interdisciplinary Studies, Social and Behavioral Science Concentration - Western Kentucky University (2004-01 - 2007-12)