Customer Service Representative - Luminis Health - Annapolis, MD
(2019-07)
Communicates with patients, medical staff, and visitors in a professional manner.
- Serves as a point of contact for customer inquiries.
- Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns.
- Manages multiple calls at a time.
- Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
- Utilizes Epic and Outlook computer software.
Supervisor - QAC Parks & Recreation - Centreville, MD
(1997-08 - 2018-06)
- Monitored participants behavior and activities.
- Transported participants to different sites using company vehicle.
- Performed cash handling duties.
- Organized leisure time activities for groups of 20-60 children's participants.
- Supervised and managed 5-7 recreation counselors.
- Ensured safety of all children participants and recreation counselors.
- Performed opening and closing procedures.
Health Care Provider - Private Families - Centreville, MD
(2006-10)
- Administered medication to client.
- Managed all client's personal care.
- Transported clients to and from medical appointments and personal errands.
- Prepared light meals.
- Maintained client's health and personal records.
