Elizabeth Moya

To be part of a company and/or organization that takes pride in team-work, recognizes employee dedication and loyalty and encourages an intellectually career-oriented stimulating workplace environment.

E-Commerce Shopper - Shaw's Supermarket - Beverly, MA

(2024-01)

• Help customers establish and adhere to a shopping budget
• Prioritize deadlines to ensure timely delivery of groceries
• Product knowledge to offer substitutions for out of stock items
• Attention to detail to ensure customers receive correct orders
• Communicating with customers regarding orders via phone apps and text messages

Customer Service Representative - The Home Depot - Reading, MA

(2022-01 - 2022-12)

• Addressed customer needs and concerns
• Provided support to internal and external customers
• Boosted sales revenue by educating customers on diverse and supplemental merchandise options
• Answered customer inquiries regarding product availability, prices and promotions
• Opened and activated new accounts
• Utilized appropriate software for Special order requests, scheduled delivery and/or merchandise in-store pick up
• Answered customer phone calls in timely manner
• Conducted special order Audit for customer follow up or return of merchandise to store floor or vendor
• Practiced Negotiation skills when selling damaged goods

Customer Service Representative - OnBrand24 - Beverly, MA

(2019-01 - 2019-06)

• Service Memberships to multiple Online Shopping Rewards Programs
• Process cancellation requests of those Online Shopping Rewards Programs
• Answer any inquiries pertaining to the Membership of any Online Shopping Rewards Program

Bilingual Customer Service Representative - Lightbridge, Inc. - Lynn, MA

(2005-01 - 2005-08)

Promoted from Credit Analyst to Customer Service Representative after three months on the job

• Provided bilingual customer service to Sprint Cell phone carrier callers
• Responsible for problem resolution with regards to billing inquiries, rate plan changes, etc.
• Reviewed credit applications, conducted credit checks, and analyzed credit histories
• Processed customer information and performed additional data entry as needed

Loan Processor - Randstad Staffing: Salem Five Mortgage Dept. - Salem, MA

(2012-12 - 2013-02)

• Assisted in the Audit of Closing Packages for final Post-Closing Audit
• Reviewed post Closed Loan Packages for accuracy including compliance with the clearance of Post-Closing conditions
• Followed up with Settlement Agent for missing documents and discrepancy issues
• Cross-referenced vital information in lender Servicing Software and Closing documents

Post-Closing Paralegal - Kriss Law & Atlantic Closing & Escrow, LLC - Needham, MA

(2012-08 - 2012-10)

• Verified post-closing package met Lender requirements
• Submitted funding documents and closing packages to lender in a timely fashion
• Answered client post-closing inquiries and resolved pending issues
• Responsible for carrying out a great deal of the Post-closing manager duties during her absence

Family Law Paralegal Intern - Reade & Reade Attorney Counselors - Danvers, MA

(2012-02 - 2012-05)

• Evaluated client files for Trial Preparation and assembled monetary disclosure documents
• Analyzed documents and facts in preparation of Motions, Interrogatory Responses, Production of Documents and 410 Financial Disclosures; Drafted Correspondence

Residential Real Estate Paralegal - Simmons & Schiavo, LLC - Malden, MA

(2006-11 - 2007-07)

Promoted from receptionist to Legal Assistant

• Drafted title commitments, closing protection letters, Quitclaim Deeds, Homestead, Mortgagee and Owner's Title Policies, etc.
• Scheduled closing dates with lenders, real estate professionals, and attorneys
• Prepared recording documents for courier or FedEx and delivered documents for recording at the Middlesex Registry of Deeds

Residential Real Estate Paralegal - Gill, Devine, PC - Cambridge, MA

(2007-07 - 2008-10)

• Ran title search reports on refinances and cleared outstanding liens on both Refinances and Purchases
• Trained new hire; Tracked and recorded discharges Drafted HUD-1 for Lender's approval
• Distributed checks to brokers, municipalities, and other parties involved
• Handled workload of real estate conveyance cases from inception to closing with the supervision of lawyer

Case Manager Intern - Crowe, Paradis & Albren, LLP - Wakefield, MA

(2005-01 - 2006-01)

• Conducted telephonic interviews with claimants and Completed Social Security Disability Insurance reports
• Communicated with Social Security Administration regarding the status of claims
• Collection of attorney fees and past due benefits
• Interpreted for Spanish speaking clients; managed all foreign-speaking clientele utilizing a Language Line Interpreter Service

Receptionist Internship - Legal Office of Attorney Applebaum - Salem, MA

(2001-12 - 2002-06)

• Greeted clients and attended to the phone lines
• Filed records, typed memos, correspondence and other documents
• Alongside the attorney, completed the intake interview for foreign clients

Secretary/Telephone Operator - Clark University - Worcester, MA

(2004-01 - 2004-05)

• Conducted telemarketing efforts to recruit students for the University
• Advertised the Millennium Leadership Conference
• Operated the switchboard to handle inbound and outbound calls; transferred phone calls to various locations on campus

Associate of Science - Paralegal Studies, ABA Approved - North Shore Community College (2010-01 - 2012-05)

Liberal Arts of Science - Clark University (2003-09 - 2004-05)