Michael Seidel
E-commerce Shopper / Front End Customer Service
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About
Supply chain and operations professional with 8 years of progressive experience in purchasing, materials planning, inventory management, ERP systems, logistics, and production coordination within a growing DTC e-commerce and B2B brand.
Experience managing purchase orders, SKU and inventory data, inbound shipments, supplier and third-party logistics relationships, and cross-functional supply chain communication. Hands-on Cin7 ERP experience including implementation, purchasing, receiving, work orders, inventory transfers, SKU and BOM management, reporting, and EDI, with strong attention to data accuracy, problem solving, and process improvement.
Experience
E-commerce Shopper / Front End Customer Service - Whole Foods Market - Denver, CO
(2026-02)
- Execute high-volume Amazon e-commerce fulfillment at 100+ units per hour while consistently meeting strict order deadlines.
- Provide customer service and resolve self-checkout issues in a fast-paced retail environment.
Operations Manager; Warehouse Manager; Warehouse Associate - Friction Labs - Wheat Ridge, CO
(2017-07 - 2025-04)
Operations Manager | 2023–2025 Warehouse Manager | 2018–2023 Warehouse Associate | 2017–2018
- Managed purchasing of raw materials, packaging, and third-party manufactured goods across approximately 10 suppliers, coordinating purchase orders, production timelines, lead times, and inbound shipments to support manufacturing and customer demand.
- Built and maintained an Excel-based supply planning model from scratch using historical sales, current inventory, open POs, supplier lead times, and production requirements to forecast finished-goods needs and raw-material requirements up to six months in advance.
- Coordinated closely with Production to establish weekly manufacturing requirements based on sales demand, inventory levels, incoming materials, and raw-material availability; updated planning data 1–2 times weekly.
- Managed raw-material and packaging inventory across the primary warehouse, offsite storage, and third-party manufacturing partners, coordinating transfers based on production requirements.
- Served as implementation liaison during the 2020 transition from Stitch Labs to Cin7, coordinating data migration and implementation activities with the Cin7 implementation specialist to maintain project timelines.
- Managed day-to-day Cin7 ERP operations including purchase orders, receiving, work orders, inventory transfers, product/SKU records, inventory adjustments, availability lookups, and reporting.
- Performed cycle counts, reviewed employee counts, reconciled physical inventory to Cin7, and investigated inventory discrepancies and unexpected raw-material consumption by comparing physical production records with ERP data.
- Identified and corrected ERP inventory discrepancies, including tracing completed work orders to determine when raw materials had not been properly consumed against finished goods.
- Managed EDI processes and trading-partner relationships, including establishing and testing new connections, monitoring errors, and coordinating resolution between trading partners and Cin7.
- Managed relationships with third-party manufacturers and offsite storage partners, coordinating raw-material and packaging requirements, container deliveries, inventory transfers, production timelines, and shipment needs.
- Managed freight and logistics operations, including carrier selection, rate negotiation, freight quoting, shipment coordination, and tracking of inbound and outbound goods.
- Received and reconciled vendor invoices associated with purchasing activities and submitted them to the bookkeeper for payment; reconciled Cin7 and Xero data to maintain consistency between operational and accounting records.
- Reported weekly on low-inventory items and important PO progress, communicating supply risks and status updates to management.
- Created comprehensive shipping and receiving SOPs covering multiple sales channels and EDI-specific requirements; led the planning and execution of three warehouse relocations, including inventory movement, facility layouts, and shipping/receiving workflows.
Education
Bachelor of Science - Kinesiology - Pennsylvania State University
