Elizabeth V

Bilingual (English/Spanish) administrative professional with over 10 years of experience in customer service, data entry, scheduling, and office support. Experienced handling high-volume workloads, maintaining accurate records, verifying documentation, and communicating effectively with customers and team members. Detail-oriented, organized, and able to thrive in fast-paced environments.

Patient Access Representative - Legacy Community Health - Houston, TX

(2025-05 - 2026-05)

• Scheduled patient appointments and maintained accurate electronic records.
• Verified demographic and insurance information.
• Entered and updated data with a high degree of accuracy.
• Coordinated with multiple departments to ensure efficient scheduling.
• Assisted patients in both English and Spanish.

COVID-19 Call Center Agent - Harris County Public Health - Houston, TX

(2020-12 - 2025-06)

• Managed 50+ calls daily while documenting information accurately.
• Scheduled appointments and updated electronic records.
• Verified customer information before processing requests.
• Maintained confidentiality and accuracy in all documentation.
• Worked efficiently in a fast-paced, team-oriented environment.

Veterinary Receptionist - Crossroads Animal Hospital - Bastrop, TX

(2012-05 - 2020-09)

• Managed front desk operations and greeted clients.
• Scheduled appointments and answered multi-line phone systems.
• Verified client information and maintained accurate records.
• Processed payments and handled administrative paperwork.
• Coordinated with veterinary staff to ensure efficient daily operations.