GRADUATE PROJECT – CUSTOMER PRICING CLASSIFICATION Jan 2024 - May 2024
North Dakota State University | Border State Electric
- Developed and implemented a machine learning-based customer classification model analyzing 50,000+ transaction records, achieving 85% prediction accuracy for optimal pricing recommendations
- Engineered data processing pipelines in Python using scikit-learn and pandas, incorporating 15+ customer behavior metrics to enable dynamic pricing strategies
- Conducted extensive exploratory data analysis on historical pricing data, identifying key patterns across 8 customer segments and 5 major product categories
- Designed and implemented A/B testing methodology to validate pricing recommendations, resulting in successful pilot program across 3 regional markets
- Created interactive dashboards using Power BI to visualize customer segments and pricing insights, enabling stakeholders to make data-driven pricing decisions
TEAM LEAD – MANUFACTURING OPERATIONS Jun 2024 - Present
Case New Holland Industrial Fargo, ND
- Spearheaded a cross-functional manufacturing team in achieving production targets while ensuring ISO compliance, implementing data-driven process improvements that increased overall output by 15%
- Engineered workflow optimization through SAP implementation and inventory control systems, reducing production downtime by 20% and excess stock by 25% while eliminating material shortages
- Architected comprehensive real-time monitoring dashboards utilizing Power BI and QlikView, conducting root cause analysis through SQL queries to identify and resolve critical production bottlenecks
- Established and documented standardized operating procedures (SOPs) across multiple production lines, significantly reducing process variations and strengthening cross-shift team alignment
- Developed and executed comprehensive training programs focused on process improvement methodologies and safety protocols, resulting in measurable increases in team productivity and workplace safety metrics
SENIOR OPERATIONS ANALYST June 2022 – May 2024
North Dakota State University Fargo, ND
- Spearheaded comprehensive analysis of manufacturing and logistics workflows across multiple facilities, successfully implementing optimization strategies that reduced average process completion time from 6 days to 4 days
- Engineered enterprise-wide reporting solutions using Power BI, Tableau, and QlikView, consolidating 20+ manual reports into automated interactive dashboards for real-time performance monitoring
- Leveraged SQL and Python for advanced data analysis, developing predictive models that identified and resolved operational bottlenecks across 8 production lines
- Implemented lean manufacturing principles and Six Sigma methodologies, reducing average equipment downtime from 4 hours to 1 hour per shift
- Led a cross-functional initiative spanning manufacturing, supply chain, and logistics teams to optimize fleet operations, resulting in monthly fuel savings of $25,000 through improved routing strategies
DEPUTY TRANSPORT MANAGER Jun 2016 - May 2022
Bollore Transport & Logistics Accra, Ghana
- Directed transportation operations for a fleet of 75+ vehicles across West Africa, implementing route optimization strategies that reduced average delivery times from 5 days to 3 days
- Engineered comprehensive performance monitoring systems using Tableau and Excel, consolidating daily fleet metrics into automated dashboards that reduced reporting time from 4 hours to 1 hour
- Developed and implemented a data-driven routing system managing over 200 weekly deliveries, resulting in annual fuel savings of $180,000
- Oversaw fleet safety and compliance programs for 120+ drivers, maintaining zero major safety incidents through systematic training and monitoring protocols
- Led strategic logistics optimization initiatives across 3 distribution centers, improving delivery reliability from missing 45 deliveries monthly to achieving 98% on-time performance
