Elma Coric

Guest-focused and detail-oriented professional with experience in customer service, retail operations, team support, and administrative functions within fast-paced food service and retail environments. Proven ability to deliver exceptional guest experiences, manage multiple priorities, maintain operational standards, and support daily business operations. Skilled in training and assisting team members, handling customer inquiries and transactions, maintaining accurate records, and contributing to a positive team culture.

Proficient in Microsoft Word, Excel, and Outlook.

Guest Service Representative - Nothing Bundt Cakes - Florence, KY

(2024-01 - 2025-02)

• Delivered exceptional guest experiences by serving as a primary point of contact for customers in person and by phone
• Processed orders, payments, and transactions accurately while maintaining a friendly and professional atmosphere
• Assisted with daily bakery operations and administrative tasks to support efficient workflow and team success
• Resolved customer concerns promptly and professionally, ensuring guest satisfaction and brand loyalty
• Maintained accurate customer and transaction records with strong attention to detail
• Supported team members during high-volume periods and helped maintain a positive, collaborative work environment
• Managed multiple priorities effectively while upholding company service standards

Analytical Laboratory Technician - Archer-Daniels-Midland (ADM) Company - Erlanger, KY

(2022-12 - 2024-01)

• Maintained accurate electronic and physical records in compliance with company procedures and quality standards
• Performed high-volume data entry and documentation with exceptional accuracy and attention to detail
• Organized, filed, and managed records to support efficient daily operations and regulatory compliance
• Assisted with tracking samples, inventory, and related documentation while ensuring records remained current and complete
• Communicated effectively with team members regarding documentation, procedures, and operational needs
• Adhered to workplace safety policies and maintained clean, organized work areas

Hostess/To-Go Specialist - Olive Garden - Florence, KY

(2018-07 - 2023-01)

• Served as the first point of contact for guests, providing a welcoming and professional customer experience
• Answered phone calls, coordinated customer requests, and managed takeout orders
• Demonstrated strong multitasking and communication skills while balancing competing priorities
• Recognized for teamwork and maintaining efficient workflow and customer satisfaction

Bachelor of Science - Chemistry - Northern Kentucky University (2024-05)