Elysia Serra

Dedicated student with a strong foundation in leadership principles and team dynamics. Known for effectively contributing to team projects and fostering a collaborative environment.

Church Operations Analyst at Life Springs Church (2024-06 – 2025-07)

• Collaborated with cross-functional teams to enhance project outcomes and efficiencies.
• Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
• Input data into Excel spreadsheets for Divvy/Bill Transaction processing.
• Assist in the creation of graphics for use in-house and online.
• Edit weekly videos, including: Pre-service, Announcement, and shorts/reels. Help record other videos as needed.
• Manage and post on all social media platforms on a consistent and routine basis for the church and other ministries.
• Trained new team members on systems and procedures for a streamlined transition of roles.
• Assist in a next steps course known as Growth Track to promote congregation engagement in serving.
• Worked with the next generation by leading a tutoring program, mentoring 5th graders, and serving as a leader at youth group.
• Uploaded and programmed content into ProPresenter for weekly services, including keynote slides and lower thirds that were created.
• Assisted in the store as a team leader. Tasks included: buying and uploading inventory, pricing, tagging, displaying, and selling items. Made updates on socials and trained new leaders on the POS system.

Outreach Ministry Intern at Life Springs Church (2024-01 – 2024-05)

• Developed and implemented community outreach programs.
• Coordinated communications efforts for the ministry, including social media updates, newsletter articles, and website content.
• Facilitated communication between church leadership and congregants to enhance engagement.
• Mentored new volunteers, fostering a supportive environment within the ministry team.
• Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
• Enhanced ministry outreach by organizing community events and coordinating volunteer efforts.
• Planned and assisted in co-leading mission teams.

Pharmacy Technician at Walgreens (2022-02 – 2024-05)

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions and prepared prescription labels while striving for absolute accuracy.
• Stocked, labeled and inventoried medication to keep accurate records.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Administered immunizations to patients.
• Trained new pharmacy technicians on operational procedures and customer service standards to enhance team performance.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Pharmacy Cashier at Walgreens (2022-01 – 2022-02)

• Processed customer transactions efficiently using point-of-sale systems.
• Collaborated with pharmacy staff to facilitate prescription pickups and customer service inquiries.
• Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
• Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.

Crew Member at PD Quix (2020-06 – 2021-06)

• Operated register to process payments and collect payments for order totals.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
• Worked well with teammates and accepted coaching from the management team.
• Worked front counter, drive-thru, grill, fryer, and other areas.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Provided excellent customer service by greeting customers and meeting quality expectations.

Certificate – Dream Center Leadership School (2026-05)

BBA – Lee University (2021-05 – 2023-07)

Associate of Arts – Central Carolina Community College (2021-05)

High School Diploma – Lee Early College (2021-06)