Emilio Guajardo

Military veteran and service-focused support professional with 10+ years of experience in high-volume customer service, account resolution, documentation, policy adherence, and time-sensitive operations. Completed IT training in computer networking, CompTIA A+, Microsoft Azure fundamentals, Linux, Cisco, and related technical support concepts. Strong foundation in troubleshooting, Microsoft 365, networking basics, ticket-style documentation, escalation, and client communication.

Known for reliability, attention to detail, clear communication, and the ability to stay calm and focused in fast-paced environments. Seeking a service desk, NOC, or IT support role where customer service experience, technical training, documentation skills, and problem-solving can support daily IT operations.

Amazon Delivery Associate (Part-Time) - Accelore Solutions LLC - Fort Worth, TX

(2024-12 - 2025-08)

• Delivered an average of 200-300 packages per day with 99% on-time delivery rate across urban and suburban routes.
• Maintained a consistent safety record by adhering to DOT regulations and company driving standards.
• Achieved top performance metrics in speed, accuracy, and customer satisfaction, earning monthly recognition awards.
• Conducted daily pre- and post-trip vehicle inspections to ensure operational safety and compliance.
• Used handheld technology (Rabbit device) for real-time tracking, route optimization, and proof of delivery.
• Assisted in mentoring and training new drivers on safety procedures, route efficiency, and customer service best practices.

Account Resolution Specialist II - Wells Fargo - Irving, TX

(2015-01 - 2024-12)

• Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
• Have structured workdays with all calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
• Provides exceptional service while being empathetic when evaluating customers' situation to provide relevant solutions in creating terms of repayment.
• Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.
• Work on special projects/assignments as needed - as well as administrative/clerical duties
• Initially, call debtor to receive payment status of invoice(s) up to five days after due date.
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Performed general bookkeeping duties, including posting information to accounting software, Quickbooks and regularly reconciling accounts.
• Distributed customer invoices and ensure that receivables are collected in a timely manner.

Infantryman - United States Marine Corps

(2010-07 - 2015-01)

• At culmination of intensive 12 weeks of basic training and additional 12 weeks of specialized training supported battlefield operations and provided area/convoy security during oversees assignment in the Middle East.
• Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis situations, upholding law and order, relating effectively with culturally diverse populations and protecting property and lives.
• Fulfilled range of duties for both combat and peacekeeping missions.
• Gained proficiency and experience in: apprehension of unauthorized personnel, command field communication operations, first- responder/investigations, and report writings.
• Selected for elite security detail providing protection for visiting generals, members of Congress, and other high-ranking officials.
• Led training programs in preparation for combat and fire team during exercises and infantry dismounted battle drills.
• Recruiting such as schools, events and job fairs.

Online course - Computer Networking, CompTIA A+, AZ900, AI900, Linux, Cisco - MyComputerCareer.com-TechSkills (2025-04 - 2026-01)

Associates of Science - Richland Community College (2015-01 - 2017-06) Dallas, TX

High school diploma - Desoto High School (2006-08 - 2010-05) DeSoto, TX