Candy Roberts

Experienced administrative, billing, and customer service professional with 10+ years of experience supporting billing operations, accounts receivable/payable, chargebacks, disputes, payroll, patient services, and office administration. Skilled in investigating billing discrepancies, resolving customer disputes, processing payments and adjustments, maintaining accurate financial and customer records, and coordinating with internal and external stakeholders. Strong communicator with proven ability to manage high-volume workloads, meet deadlines, maintain confidentiality, and deliver professional customer service across financial, healthcare, hospitality, and administrative environments.

Authorized to work in the US for any employer.

CSR - Customer Service Representative at Deluxe Corporation (2026-03 – Present)

• Handle high-volume inbound calls from merchants and sales representatives, resolving account inquiries, complaints, technical issues, and service concerns through resolution.
• Provide professional customer support across multiple product lines, including credit card processing equipment and point-of-sale (POS) devices.
• Assist customers with credit card processing, billing, banking deposits, monthly statements, account information, and transaction-related questions.
• Troubleshoot technical and account-related issues while identifying appropriate solutions and escalation paths.
• Maintain accurate documentation of customer interactions, issues, and resolutions within company systems.
• Collaborate with internal teams to research account concerns and ensure timely resolution.

Disputes Specialist at Addison Group (2025-08 – 2026-01)

• Investigated customer disputes involving transactions, billing errors, and account activity.
• Reviewed transaction records, supporting documentation, and account information to determine dispute validity.
• Communicated with customers, merchants, and internal departments to gather information and resolve disputed transactions.
• Processed dispute cases in accordance with company policies, procedures, and applicable regulatory requirements.
• Made timely and accurate decisions regarding dispute approvals and denials.
• Maintained detailed case documentation and consistently met deadlines, productivity requirements, and performance metrics.
• Clearly communicated dispute outcomes and resolution decisions to customers.

Billing Clerk at Reeder Distribution (2022-10 – 2025-02)

• Generated electronic and client-specific billing files on a weekly basis.
• Reconciled invoices against orders to identify and resolve billing discrepancies.
• Applied customer payments accurately and efficiently to outstanding accounts.
• Contacted customers regarding account inquiries, past-due balances, and outstanding or uncollected items.
• Provided professional customer service and responded to billing-related questions and concerns.
• Prepared memorandums, letters, and other business correspondence for internal and external communication.
• Maintained accurate billing and customer records while supporting timely processing of financial transactions.

Chargeback Specialist at First American Payment Systems (2021-04 – 2022-10)

• Managed customer inquiries involving billing issues, product concerns, service questions, and account-related matters.
• Researched and processed disputes and chargebacks associated with Verifi, PayPal, and Braintree.
• Collaborated with customer support teams to research transactions and facilitate refunds when appropriate.
• Processed share draft and ACH exceptions, adjustments, and returns on a daily basis.
• Updated and maintained accurate customer information in internal databases.
• Managed credit and debit card requests, including ordering, updating, and maintaining card information.
• Documented customer interactions and transaction activity accurately to support account resolution and compliance.

Patient Care Coordinator at McKesson (2019-03 – 2021-04)

• Created and maintained accurate patient profiles using information received through scanned documents and faxed records.
• Reviewed patient and order information for completeness and accuracy before submitting cases for further processing.
• Communicated with healthcare providers to obtain missing information, clarify orders, and resolve patient concerns.
• Assisted patients with shipping information, order status, and questions regarding their services.
• Processed pre-authorizations and communicated with insurance companies and physicians on behalf of patients.
• Maintained accurate and confidential patient information while coordinating with multiple internal teams.
• Provided professional, compassionate customer service while managing sensitive and time-sensitive information.

Office Manager at Staff Zone (2017-05 – 2020-04)

• Managed daily administrative and bookkeeping functions, including payroll, invoice tracking and processing, accounts payable, and accounts receivable.
• Served as a primary point of contact for clients, handling billing questions, budgets, account concerns, and ongoing communication.
• Ensured employees were paid accurately and efficiently while meeting payroll deadlines.
• Scheduled and dispatched daily job assignments for contracted employees.
• Processed credit applications and assisted with establishing accounts for new clients.
• Maintained financial and administrative records and supported accurate processing of invoices and payments.
• Coordinated multiple administrative priorities while maintaining a high level of customer and client service.

Reservation Sales Agent at Hilton Worldwide (2015-01 – 2017-04)

• Managed guest reservations and coordinated booking requests with the reservation center.
• Provided customers with information regarding hotel services, facilities, amenities, operating hours, and upcoming events.
• Responded promptly and professionally to guest inquiries and service requests.
• Collected and accurately entered customer information while following established reservation and rate-quoting procedures.
• Promoted hotel services and facilities based on guest needs and preferences.
• Maintained accurate reservation records and delivered a high level of customer service.

Bachelor's in Business Administration – University of Texas Arlington (2023-08)