Emily Castillo

Outgoing & motivated professional with a strong background in sales & customer service, now stepping into the leasing world. I enjoy connecting with people, understanding their needs, & helping them find the right fit, whether it's a product or a new home. Known for my positive attitude, strong communication skills, & ability to create a welcoming experience for every customer.

Excited to bring my sales experience, organization skills, & friendly energy to a leasing consultant role.

Sales Associate at Kirklands's (2025-01 – Present)

• Handled customer complaints with professionalism and empathy.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Collaborate with team members to create visually appealing merchandise displays that increased foot traffic & sales
• Contributed to the achievement of store goals by actively upselling products & suggesting complementary items.
• Effectively communicated promotions, discounts, coupons, special offers to customers at the point of sale.
• Demonstrated excellent time management skills by effectively handling multiple tasks simultaneously during busy times

Leasing Consultant at Manhattan Apartments (2024-04 – 2025-12)

• Assisted prospective tenants with property tours and leasing inquiries.
• Managed lease agreements and tenant documentation for smooth processing.
• Coordinated maintenance requests to ensure timely resolution for residents.
• Conducted market research to stay informed on local rental trends.
• Developed strong relationships with residents to enhance community engagement.
• Prepared lease agreements, collected security deposits and rent payments from tenants.
• Handled incoming calls regarding availability of units, pricing information and other inquiries.
• Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Checked rental eligibility by following company's verification process.
• Maintained accurate records of prospective renters, applications and leases.
• Ensured that all paperwork was completed accurately in accordance with company policy.
• Tracked leads using CRM software and followed up with interested parties.

Good4UCrew at Natural Grocers (2023-06 – 2024-04)

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Handled customer complaints. Providing appropriate solutions & alternatives within the time limit.
• Promoted sales while collecting payments… cash, card, & check.
• Focused on candidate's experience in customer service, sales, merchandising & team leadership.
• Answered calls & directed them to the appropriate recipient
• Merchandise weekly sales, executed daily sale goals on a timely manner.
• Stocked inventory
• Organized merchandise on shelves to enhance product visibility and accessibility.
• Stocked shelves promptly to maintain inventory levels throughout the store.
• Collaborated with team members to execute store promotions and displays.

Head Hostess at Longhorn Steakhouse (2022-02 – 2023-06)

• Greeted and seated guests promptly, ensuring a welcoming environment.
• Managed reservations and organized seating arrangements for efficient service.
• Coordinated with servers and kitchen staff to streamline customer
• Maintained cleanliness and organization of the host station at all times.
• Handled guest inquiries and concerns with professionalism and care.
• Assisted in training new host staff on procedures and customer service standards.
• Developed positive relationships with regular customers to encourage return visits.
• Tracked seated guests and available seating using computer-based and mobile reservation software.
• Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
• Answered customers' questions about hours, seating, current wait time, and other information.
• Answered telephone to provide dining information and take reservations.
• Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
• Maintained accurate records of reservations and wait times.
• Anticipated potential problems and took appropriate action to prevent them from occurring.
• Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
• Actively sought feedback from customers about their experiences in order to improve operations.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.

– Richard King Highschool (2022-08)

Some College in Real Estate – Del Mar College