Emily Dones

High-performing Clinic Operations Leader with over 15 years of experience managing multi-site medical and wellness facilities. Expert in patient flow optimization, revenue cycle oversight, and front office operations. Adept at leading cross-functional teams, implementing process improvements, and leveraging KPI data to enhance clinic efficiency and provider productivity.

Senior Practice Manager - Oklahoma Men's Clinic - Oklahoma City & Tulsa, OK

(2024-08)

• Oversee daily operations across two clinic locations, managing staffing, scheduling, compliance, and workflow for a 12-person team.
• Direct front office operations, patient intake, and scheduling systems to ensure efficient patient flow and high service standards.
• Manage revenue cycle operations, including billing, collections, and financial reporting in QuickBooks.
• Track and analyze KPI performance (patient volume, retention, revenue, conversion rates, operational efficiency) to drive data-based improvements.
• Trained 17 physicians on sales processes and patient communication strategies, improving treatment acceptance and consistency.
• Implemented workflow improvements to reduce patient wait times and improve overall clinic efficiency while supporting providers and staff.

Store & Events Manager - Estée Lauder Companies - Oklahoma

(2022-07 - 2024-08)

• Managed high-volume retail operations and event-based customer engagement programs.
• Coordinated omnichannel promotional events across Oklahoma City and Tulsa to increase traffic, brand visibility, and revenue performance.
• Trained staff on client experience standards, communication, and service delivery excellence.
• Improved operational workflows to enhance customer engagement and sales performance.

District Manager - The Joint Chiropractic - Edmond, OK

(2019-10 - 2022-07)

• Oversaw operations across 5 clinic locations, supporting multiple providers and front office teams.
• Standardized scheduling systems, patient flow processes, and administrative procedures across locations to ensure consistency.
• Maintained a 95% patient satisfaction score through consistent service delivery and operational improvements.
• Monitored KPI performance and implemented process improvements to increase efficiency and productivity.

General Manager / Launch Director - StretchLab - Edmond, OK

(2016-02 - 2019-09)

• Led full clinic launch and operational setup, including hiring, onboarding, training, and workflow development.
• Managed daily operations and trained a 10-person team, including scheduling, staffing, and performance oversight.
• Executed local outreach and marketing initiatives to drive membership growth and client acquisition.
• Built foundational membership base and achieved strong pre-opening and early revenue performance.

Certified Dental Assistant - Dental Assisting - Dental Assisting National Board

Technical Trade Training - Healthcare / Administrative Focus - Platt College, Oklahoma City, OK