Customer Service Representative - Charlie Clark Nissan - Edcouch, TX
(2025-11)
Appointment Setter/Customer Service - Charlie Clark Nissan Harlingen - Harlingen, TX
(2025-07)
- Delivered customer service by addressing inquiries and resolving issues, enhancing overall satisfaction
- Demonstrated multitasking by managing multiple customer requests simultaneously, improving workflow efficiency
- Handled answering and making outbound calls to schedule appointments, increasing daily call volume handled
- Utilized Excel and Word to maintain accurate records and generate reports, supporting team operations
- Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in increased customer satisfaction
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Answering calls and making appointments
- Following up calls the next day
- Calling missed appointments
- Giving out plates and stickers for vehicles registration, giving out books
Marketer - Monica Fernandez-Farmers Insurance Agency - Edinburg, TX
(2025-02 - 2025-02)
- Collaborated with cross-functional teams to create compelling content for marketing channels such as social media, email newsletters, blogs, and website, increasing audience engagement
- Utilized SEO techniques to optimize website content and improve organic search rankings, driving higher web traffic
- Coordinated the production of marketing materials such as brochures, flyers, and banners to support promotional campaigns
- Monitored social media platforms for brand mentions or customer feedback and responded promptly to maintain a positive brand image online
- Leveraged social media advertising platforms (Facebook Ads, Instagram Ads) to reach target audience segments effectively, increasing campaign reach
Customer Service Representative - Advanced Call Center Technologies - Harlingen, TX
(2024-12 - 2025-01)
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Floater Teacher - Golden Bee Learning Center - Elsa, TX
(2022-03 - 2024-11)
- Provided care for students aged 0 months to 13 years by supervising, teaching, and meeting their needs, ensuring a safe and nurturing environment
- Maintained cleanliness of classrooms by cleaning rooms daily, promoting a healthy learning space
Delivery Driver - O'Reilly Auto Parts - Elsa, TX
(2017-04 - 2022-03)
- Answered phones with excellent customer service, addressing inquiries and coordinating deliveries
- Delivered auto parts to shops and picked up parts at dealerships, ensuring timely and accurate order fulfillment
- Handled money transactions with customers, maintaining accuracy and accountability
Customer Service - Walmart - Elsa, TX
(2014-08 - 2016-04)
- Processed check cashing, money transfers, and payments, ensuring accuracy and compliance with company policies
- Operated cash register and handled returns and exchanges, maintaining high customer satisfaction
- Answered phone calls and assisted customers with inquiries, improving service efficiency
- Performed store maintenance tasks such as sweeping and mopping to maintain a clean environment
- Managed card reloading and unloading, supporting smooth financial transactions
Customer Service Representative - Unique HR
(2013-10 - 2014-02)
- Greeted customers and assisted in locating merchandise, enhancing the shopping experience
- Answered telephone inquiries and referred callers to pharmacist when necessary, ensuring accurate information flow
- Unpacked, sorted, counted, and labeled incoming merchandise, including items requiring special handling or refrigeration, maintaining inventory accuracy
- Maintained and cleaned equipment, work areas, and shelves to ensure a safe and organized environment
- Performed clerical tasks such as filing, compiling and maintaining prescription records, and composing letters to support pharmacy operations
Office Support - Julian Garza State Farm Insurance - Weslaco, TX
(2013-01 - 2013-06)
- Provided excellent customer service by calling customers to remind them of appointments and gather further information as directed
- Assisted insurance representative with scanning, printing, and mailing documents, supporting daily office operations
Pharmacy Technician - Sage Pharmacy - Weslaco, TX
(2012-11 - 2012-12)
- Received written prescription or refill requests and verified information for completeness and accuracy, ensuring patient safety
- Prepacked bulk medicines, filled bottles with prescribed medications, and typed and affixed labels to maintain prescription accuracy
- Answered telephones and responded to questions or requests, providing timely customer support
- Maintained proper storage and security conditions for drugs, ensuring compliance with regulations
- Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Priced and filed prescriptions that have been filled, supporting efficient pharmacy operations
- Established or maintained patient profiles, including lists of medications taken by individual patients, to ensure accurate records
- Ordered, labeled, and counted stock of medications, chemicals, or supplies and entered inventory data into computer for inventory management
- Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages
- Mixed pharmaceutical preparations according to written prescriptions, ensuring accuracy and safety
Sales Associate - Zales - Mercedes, TX
(2012-11 - 2012-11)
- Provided excellent customer service by greeting and acknowledging every person, fostering a welcoming environment
- Worked as a team to meet the targeted sales quota set by the store, contributing to overall sales performance
