Emily Mills

educate customers about health and wellness products provide exceptional customer service contribute to a positive shopping experience

Store Manager at GNC (2025-03 – Present)

• educate customers about health and wellness products
• provide exceptional customer service
• contribute to a positive shopping experience
• fulfilling sales goals and maintaining store standards
• Manage inventory, revieve and verify shipments, handle returns and adjustments, and perform cycle counts
• lead, coach, and develop store assocated to deliver outstanding customer service and sales performance
• oversee daily store operations: open/close procedures, cash handling, registerd reconciliation and banking
• Ensured merchandising standards are met, displays maintained, and store is clean/ organized
• monitor and drive store sales, profitability, and KPI targets
• create and manage employees schedules
• maintiain compliance with all company policies, health and safety standards, loss prevention, and legal requirements
• work with marketing/ promotions
• address and resolve customer complaints
• Assits in store resets, and audits as needed

To-Go Specialist/Server and certified trainer at Olive Garden (2022-07 – 2025-09)

• Served dinner to 50-100 guests per shift
• Memorize over 40 menu items and gave customized recommendations to guests
• Took large catering orders and put them together accurately and with time efficiency
• Swiftly and successfully resolved conflict resulting in customer service majority of the time
• Warmly greet new and repeating guests
• Answered the phone stating my name, where they were calling, and ensuring I could help the guest with any request or need
• Worked well with co-workers in order to ensure everything ran smoothly with customer satisfaction
• Trained people in my field to ensure a smooth transition into them doing work on their own

Hostess/Server at SAN MARCOS MEXICAN RESTAURANT (2021-02 – 2022-06)

• Greeted guest in a warming and timely manner
• Answered a multi-line phone system as well as taking/preparing the orders with accuracy and time efficiency
• Served guests in the restaurant
• Balanced completing multiple tasks at once while keeping guest satisfaction at a 100%

High school diploma or GED