Emily Rodriguez

Bilingual customer-focused professional with experience in customer service, cash handling, sales support, team leadership, and administrative operations. Skilled at building trust with customers, identifying needs, resolving issues, and delivering excellent service in fast-paced environments. Experienced in processing transactions, balancing cash drawers, preparing reports, training team members, and supporting daily business operations.

Currently pursuing a Bachelor's Degree in Business Administration, with a strong interest in banking, financial services, and developing long-term client relationships.

Shift Leader / Cook / Cashier / Assistant Manager - SmashBurger

(2024-05)

• Supervise and lead a team of 15 employees to ensure smooth daily operations and excellent customer service.
• Prepare, cook, and assemble menu items while maintaining food quality and safety standards.
• Operate POS systems, manage transactions, and handle cash deposits and financial reports.
• Assist with staff scheduling, training, and performance management to improve team productivity.
• Support management with inventory control, supply ordering, and stock monitoring.
• Handle customer feedback, resolve conflicts, and ensure a clean, organized, and compliant workspace.

Office Assistant - Suarez Auto Parts

(2022-05 - 2024-04)

• Organized office operations, including filing, document preparation, and appointment scheduling.
• Handled phone calls, responded to customer inquiries, and directed communication effectively.
• Assisted management with creating monthly reports, maintaining databases, and processing transactions.
• Managed cash handling, balanced drawers, and recorded payments accurately.
• Supported daily operations through order coordination, scheduling, and administrative support.

Bachelor's Degree - Business Administration - DeVry University (2027)

High School Diploma - Bronx Collaborative High School (2023-06)