Producer at National Institute of Transitional Planning, Inc. (2023-01 – Present)
- Managed technical setup and execution of government agency webinars on platforms like Zoom, Teams, and ON24, ensuring adherence to strict guidelines.
- Provided real-time technical support to instructors and participants, resolving platform-related issues and facilitating a seamless presentation experience.
- Recorded webinars, monitored audio/video quality, and conducted post-webinar surveys to continuously improve seminar quality.
- Ensured compliance with governmental guidelines, language constraints, and material distributions during webinar events.
- Mastered administration of multiple webinar platforms (Zoom, Teams, Webex), providing remote technical support to diverse user groups.
Front of House Lead at Arden Theatre Company (2023-01 – Present)
- Led and trained Front of House staff across Box Office, Concessions, and Concierge duties, ensuring excellent customer service and smooth operations.
- Managed Box Office operations using Audience View, including ticket sales, subscription processing, seat assignments, and handling patron inquiries via phone and email.
- Oversaw Concessions operations, including inventory management, setup, sales, and restocking, ensuring a visually appealing and profitable service.
- Managed Concierge duties, overseeing theatre cleanliness, program distribution, accessibility arrangements, and communication with the House Manager.
- Utilized Audience View and Spektrix software for ticketing and customer management, demonstrating proficiency in specialized database systems.
Second Assistant Director & Driver Production Assistant at Arden Theatre Company (2022-01 – 2022-12)
Short Film: "Good Faith"
- Coordinated remote technical support and logistics for pre-production activities: Scheduled and facilitated Zoom rehearsals and table reads, ensuring all participants had the necessary software and access, troubleshooting basic technical issues as they arose. Scouted locations and coordinated logistics for film shoots.
- Resolved logistical challenges and ensured operational readiness for on-location filming: Scouted filming locations, considering technical feasibility (power, internet access), and coordinated logistical arrangements to support the crew's needs.
- Enforced health and safety protocols, ensuring compliance and minimizing disruptions: Managed COVID-19 protocol compliance by verifying PCR test results and vaccination cards, proactively addressing potential issues to maintain a safe and productive environment.
- Maintained clear communication and documentation for all participants: Drafted and distributed call sheets to cast and crew, providing essential information for smooth on-set operations. Rented and operated a U-Haul van, ensuring secure transportation of equipment to all filming locations.
- Ensured reliable transportation and equipment security: Rented and operated a U-Haul van to transport equipment securely to all filming locations, proactively addressing any potential transportation issues to avoid delays.
- Troubleshooting and resolution: resolving location issues or helping connect teams for preproduction duties, and other daily activities.
Production Assistant & Set Still Photographer at Jerry Decker Productions (2022-01 – 2023-12)
Short Film: "Cul-de-Sac"
- Assisted with on-set tasks, including equipment setup (lighting, tripods, etc.), lunch/dinner orders, supply runs, and expense tracking.
- Captured behind-the-scenes photos of actors and crew and documented set setups to ensure continuity.
- Ensured proper functionality of cameras and basic video/audio equipment during film shoots.
Director/Producer, Cinematographer/Editor, Writer at Hunter College (2018-01 – 2020-12)
- Directed and produced short films, managing all aspects from location scouting and permitting to team coordination and casting.
- Collaborated with directors on cinematography and editing, contributing to storyboard design, lighting decisions, and final cuts.
- Developed original short film scripts, a feature film script, and an adapted film script, presenting and refining ideas through table reads and revisions.
- Utilized Adobe Premiere Pro for video editing, demonstrating proficiency in professional video editing software.
Customer Service & Operations Management at Starbucks, 16 Handles, Lebanese Taverna, Fuddruckers, Tutti Frutti (2015-01 – 2022-12)
- Delivered exceptional customer service and managed daily operations across diverse food service environments, consistently exceeding customer expectations and achieving operational efficiency.
- Demonstrated leadership as a Barista Trainer at Starbucks, onboarding and training new partners to meet company standards, ensuring consistent product quality and service excellence.
- Maintained inventories for all products, while providing service, and ensuring the upkeep of all equipment and locations.
- Expertise and knowledge through customer services, and communication.
- Initiative and problem solving, working in an autonomous environment.
Tech Crew Member at Albert Einstein High School (2012-01 – 2016-12)
Lighting and Sound Crew
- Operated lighting and sound equipment for plays, musicals, dances, and assemblies, including setting up lights, mic'ing actors, and managing the lighting board.
- Configured and managed digital lighting consoles, programming lighting cues and effects using industry-standard software and protocols.
- Managed audio systems, including microphone placement, gain staging, and mixing, ensuring optimal sound quality for performances.
- Troubleshooted and resolved technical issues related to lighting and sound equipment, diagnosing problems with hardware and software, and implementing effective solutions to minimize disruptions.
- Maintained inventory for equipment and kept stock of all equipment and their statuses.
- Operated lighting and sound boards, demonstrating expertise in controlling complex AV systems.
