Emma Conway

Empathetic and adaptable professional with 8+ years of experience in hospitality, executive support, and special needs services. Known for strong interpersonal skills, calm leadership in high-pressure environments, and a passion for making a difference in people's lives. Brings a unique blend of creativity, organization, and service excellence across diverse industries.

Manager | Bartender | Server at WoodRanch BBQ & Grill (2021-01 – Present)

• Lead front-of-house operations during peak hours; resolve guest concerns and support team performance.
• Provide bartending and table service in a fast-paced, high-volume environment.
• Train new staff on service protocols and team communication.
• Optimized liquor inventory processes for a high-volume venue, reduced waste, and ensured 100% stock availability for peak shifts.
• Commended for professionalism, attention to detail, and leadership under pressure.

Forensic Integrative Specialist (FIS) at Ethos (2024-01 – Present)

• Provided direct support to adults with developmental disabilities transitioning from the justice system.
• Developed individual care plans, reinforced daily life skills, and collaborated with care teams.
• Built trust with clients and families through consistency, compassion, and reliability.
• Utilized advanced de-escalation techniques to manage high-stress behavioral crises, ensuring the safety of clients and staff while maintaining a therapeutic environment.

Executive Assistant at Arsenal Creative (2017-01 – 2020-01)

• Supported C-level executives by managing schedules, coordinating meetings, and handling travel logistics.
• Maintained confidentiality while facilitating communication between departments and clients.
• Streamlined workflows by organizing tasks and anticipating executive needs.

High School Diploma – Sequoia Charter School

Creative Writing Certification in Creative Writing – Phillips Academy Andover

Volunteer in Creative Writing – Andover Bread Loaf Creative Writing Program