Customer Success Manager at BRYCER - The Compliance Engine (2023-05 – Present)
- Manage 200+ city and county government SaaS accounts across a five-state Southwest U.S. region, overseeing onboarding, training, support, and ongoing customer success.
- Serve as a strategic advisor, delivering technical reporting and analytics solutions in partnership with internal IT and engineering teams.
- Drive account expansion through new products and services, contributing to consistent quarter-over-quarter ARR growth.
- Lead in-person trainings, executive presentations, and quarterly business reviews.
- Maintain 98.5%+ client retention and successfully onboarded 90+ new accounts within 18 months.
Classical Mat & Reformer Instructor at Classical Pilates Studio (2022-01 – 2025-01)
- Delivered private and group Pilates instruction, designing customized programs focused on form, safety, and measurable client progress.
Operations & Event Coordinator at Ideal Consumer Events (2022-06 – 2023-05)
- Supported operations for 300+ weekly consumer brand events, managing staffing, scheduling, logistics, billing, and customer service.
- Led social media and digital marketing initiatives across multiple platforms to increase event engagement and brand visibility.
- Utilized Microsoft Access for event planning, data analysis, and supplier/distributor billing.
Hostess at Oxford Canteen (2021-11 – 2022-05)
- Provided high-volume customer service, managed POS transactions, prepared food and beverages, and maintained service standards in fast-paced environments.
Bartender at Tangos (2021-05 – 2021-09)
- Provided high-volume customer service, managed POS transactions, prepared food and beverages, and maintained service standards in fast-paced environments.
