Julie Spriester

Drove adoption, retention and expansion amongst customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals Proactively managed a book of business of 500+ SMB clients while communicating product updates and best practices

Customer Success Manager - Vivi - Melbourne, AU (Remote)

(2025-02 - 2026-04)

• Drove adoption, retention and expansion amongst customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
• Proactively managed a book of business of 500+ SMB clients while communicating product updates and best practices

Manager, Customer Experience Operations - Amplify Education - Brooklyn, NY (Remote)

(2024-04 - 2024-12)

• Partnered with product and marketing teams to ensure success of major CX team initiatives
• Used data-driven strategies and technological solutions to improve operational efficiency and enhance customer experience

Lead Planner - Simply Elegant Group - Chicago, IL

(2023-12 - 2024-07)

• Led planning of 15+ weddings per year, including day-of coordination, design mapping, and regular consultations throughout planning process
• Collaborated with vendors and facilitate effective communication between all stakeholders by organizing and maintaining timelines

Customer Success Manager - Varsity Tutors - St. Louis, MO

(2022-04 - 2024-02)

• Facilitated data analysis and client relationships for 30+ enterprise-level accounts with book of business totaling over $6m
• Fostered meaningful relationships with clients and stakeholders during a project life cycle and collaborated with the sales team in renewal and expansion, increasing average annual contract value by 20%

Tutoring Director, New Clients - Nurturing Wisdom - Chicago, IL

(2019-06 - 2022-04)

• Partnered with prospective clients to determine customized solutions, resulting in 86% lead to sale conversion rate Q1 2022
• Managed a portfolio of 120 prospective and existing clients leading to more than 60% of returning clients

American Literature & Composition II Teacher - Urban Prep Englewood - Chicago, IL

(2018-09 - 2019-06)

• Created culturally-relevant curriculum for Urban Prep's all-male student body that reached 70+ students daily
• Collaborated with cross-department staff to implement new instructional initiatives to achieve 65% student growth on EOY exam

English I & US History Teacher - Perspectives High School of Technology - Chicago, IL

(2015-08 - 2017-06)

• Created data-driven ELA curriculum for individual student needs, leading to 71% of all students raising their fluency score by EOY
• Partnered with fellow members of staff literacy team to coordinate professional development sessions in order to best equip teachers to deliver high-quality language arts instruction for over 900 K-8 students

Content Coordinator - STROLL Scarsdale - Arlington Heights Magazine - Arlington Heights, IL

(2026-02)

President - Aspire Associate Board

(2019 - 2021)

Planned the board's fall fundraiser for three years, raising between $18,000 - $25,000 annually

Bridal Stylist - BHLDN Chicago

(2018 - 2020)

Writer/Reporter - Pitch.com

(2010 - 2012)

Public Relations Intern/freelance Writer - P.S. Communications

(2007-05 - 2012-07)

Conducted interviews and wrote web content and press releases for clients in medical and entertainment industries

Master of Arts - Teaching - National Louis University (2012-07) Chicago, IL

Bachelor of Arts - English & Film Studies - DePauw University (2010-05) Greencastle, IN