Emma Erskine
Organised and creative professional with experience in administration, customer service and office support
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About
Organised and creative professional with experience in administration, customer service and office support. Confident using booking systems, Microsoft Office and digital platforms while managing multiple priorities in fast-paced environments. Recognised for strong attention to detail, excellent organisation and clear communication. Keen to build a career in administration, publishing, marketing or creative industries where I can continue developing my skills.
Experience
Customer assistant - Womanswear at Marks and Spencer (2024-11 – Present)
- Processing cash and card payments
- Resolving customer enquiries both in person and through digital systems
- Coordinating and processing incoming deliveries
- Creating online orders through the dedicated system
- Working efficiently to meet strict operational deadlines and daily priorities
- Maintaining shop floor cleanliness and company policy standards
- Liaising with colleagues to ensure the smooth running of the overall department
- Preserving excellent relationships with returning and loyal customers
Customer assistant and receptionist at Stubbers Adventure Centre (2022-03 – 2024-10)
- Answering phone calls and responding to emails
- Making and organising existing bookings through an online booking system
- Checking in guests and managing guest enquiries
- Maintaining the cleanliness of the office space and systemising customer and company files
- Taking in and filing large deliveries and company post
- Processing card and cash payments
Education
Animation and Creative Media – South Essex College - New Basildon Campus (Centre for Digital Technologies) (2022 – 2024)
GCSE – Hall Mead School (2016-09 – 2021-07)
