Emma M

Results-driven Quality Control Technician experienced in implementing quality programs that reduce defects, improve efficiency, and enhance customer satisfaction. Skilled in developing standardized testing procedures, streamlining inspections, and reducing testing time. Proven ability to train and supervise teams, increase productivity, and minimize errors while maintaining high quality standards.

Seeking a Quality Assurance/Quality Control position where I can apply technical expertise, attention to detail, and commitment to continuous improvement.

Quality Process Engineer, Environmental, Health & Safety - Logoplaste - Garland, TX

(2025-02)

• Support the evaluation and maintenance of Quality Management Systems (QMS) to ensure alignment with site processes and company standards.
• Develop, implement, and organize team initiatives that support quality objectives and operational excellence.
• Identify training needs, develop training materials, and implement methods to evaluate training effectiveness.
• Integrate and maintain key quality system elements, including process controls, auditing procedures, and testing requirements.
• Analyze quality data and trends using statistical methods to support problem-solving and continuous improvement initiatives.
• Assist with customer complaint investigations by identifying root causes and implementing effective corrective actions.
• Conduct internal quality system and process control audits to verify compliance and identify improvement opportunities.
• Evaluate manufacturing feasibility to ensure customer requirements are met and update sampling plans as needed.
• Support the timely closure of corrective actions resulting from internal and external audits.
• Deliver quality training programs across manufacturing facilities to promote compliance and quality awareness.
• Assist with product qualification activities for new and existing products.
• Select and improve measurement systems through Measurement System Analysis (MSA), including Gage R&R studies.
• Drive continuous improvement initiatives using Lean Manufacturing principles, including Kaizen events, 5S, and process improvement training.
• Perform additional responsibilities and special projects as assigned by management.

IPQC II / IQC II - Canadian Solar - Mesquite, TX

(2024-01 - 2024-10)

• Performed in-process and incoming quality inspections for solar panel manufacturing.
• Inspected raw materials, components, and finished products to ensure compliance with quality standards, engineering drawings, specifications, and regulatory requirements.
• Conducted inspections of glass, solar cells, junction box cables, potting sealants, and other incoming materials using calipers, micrometers, height gauges, digital multimeters, thermal imagers, clamp meters, and other precision measuring tools.
• Monitored daily quality activities, documented inspection results, and communicated quality issues to Production and Maintenance for timely corrective actions.
• Released approved materials to production using SAP.
• Verified calibration and accuracy of inspection and test equipment.
• Trained quality inspectors on SOPs, work instructions, and quality procedures.
• Maintained compliance with Canadian Solar's Code of Business Conduct and quality management requirements.

Quality Technician - Mestex - Dallas, TX

(2022-08 - 2024-01)

• Performed quality inspections and testing of HVAC systems for data centers, industrial facilities, and commercial buildings.
• Inspected air handling units and manufacturing processes, including press brakes, punch presses, welding, laser cutting, and electrical wiring, to ensure compliance with quality standards and customer specifications.
• Conducted in-process and final inspections to verify product quality prior to shipment.
• Monitored quality metrics, maintained inspection reports, and supported continuous improvement initiatives.
• Initiated and tracked corrective and preventive actions (CAPA) to resolve quality issues.
• Ensured inspection instruments and critical equipment were properly calibrated and maintained to meet regulatory requirements.
• Collaborated with production teams to resolve quality concerns and improve manufacturing processes.
• Assisted in developing inspection forms, quality documentation, and standard inspection procedures across departments.
• Communicated quality and compliance issues promptly while maintaining safe and organized work areas.

Quality Control Team Lead - WestRock - Garland, TX

(2022-01 - 2022-05)

• Led daily operations and workflow for the Quality Assurance department in a high-volume printing manufacturing environment.
• Supervised quality personnel and served as acting Quality Manager when needed.
• Managed document control and quality records in compliance with company procedures.
• Performed First Article Inspections (FAIs) and verified compliance with customer and production specifications.
• Conducted in-process and final inspections for size, structure, style, color, copy accuracy, and print quality against approved press sheets and color standards.
• Partnered with manufacturing teams to maintain quality standards, resolve production issues, and meet production goals.
• Prepared and packaged quality samples for customer shipments.
• Ensured compliance with company policies and applicable federal and state regulations while promoting a safe work environment.

Quality Control Specialist - Interceramic Inc. Corporate - Carrollton, TX

(2018-04 - 2021-01)

• Managed quality claims for Interceramic retail locations across the U.S. and Canada, including frequent travel to investigate customer complaints and support store operations.
• Partnered with store managers, sales teams, and customers to evaluate claims and determine appropriate resolutions.
• Collaborated with manufacturing plant managers and engineers to identify product defects, implement corrective actions, and prevent recurring quality issues.
• Conducted warehouse product audits to determine product disposition and ensure only compliant materials were released for sale.
• Supported root cause analysis, corrective action (CAPA), and continuous improvement initiatives.
• Developed and revised standard operating procedures (SOPs), quality policies, and product specifications.
• Performed internal and external quality and regulatory audits to ensure compliance with company standards.
• Analyzed quality data and reported trends to corporate leadership, recommending product holds or sales suspensions when necessary.
• Attended annual Tile Council of North America (TCNA) meetings to stay current on industry standards, installation methods, and best practices.

Quality Control Technician - CTL Medical - Addison, TX

(2016-12 - 2018-04)

• Performed incoming and in-process inspections for spinal and cervical implants and surgical instruments in compliance with FDA regulations and ISO 13485 standards.
• Inspected components from internal production and external suppliers using go/no-go gauges, micrometers, calipers, gauge pins, optical comparators, and other precision measuring instruments.
• Verified conformance of titanium implants, PEEK cages, screws, housings, and surgical instruments to engineering drawings, specifications, and quality standards.
• Followed engineering drawings, SOPs, inspection procedures, and work instructions to ensure product quality and regulatory compliance.
• Collaborated with cross-functional teams to resolve quality issues and support continuous improvement initiatives.

Quality Assurance Technician II - B. Braun Medical - Carrollton, TX

(2002-04 - 2015-01)

• Performed visual, functional, software, hardware, audio, and electrical testing of medical infusion pumps prior to production release in compliance with FDA regulations and quality standards.
• Conducted testing of electronic circuit boards and verified product performance using calibrated test equipment, including multimeters, pressure meters, scales, and go/no-go gauges.
• Developed and executed test cases, documented defects, tracked issues to resolution, and participated in root cause analysis and corrective actions.
• Performed functional, integration, regression, and system testing to validate software performance and code changes.
• Collaborated with R&D engineers to improve product reliability, reduce mean time between failures (MTBF), and support software version validation.
• Inspected products in accordance with SOPs, protocols, engineering requirements, and FDA quality system regulations while maintaining inspection records and Design History Files (DHF).
• Managed inventory and work order transactions using UNIX, supporting manufacturing operations and production scheduling.
• Trained manufacturing personnel and clinical staff on medical device operation, validation, and quality procedures.