Emma M

Skilled Guest Service Representative with hands-on experience in delivering exceptional customer service in a theatre environment. Proficient in conflict resolution and crowd management, ensuring a smooth and welcoming experience for all guests. Demonstrated ability to communicate effectively and address concerns promptly, fostering positive relationships and repeat attendance. Committed to enhancing guest satisfaction through attentive service and adherence to venue policies.

Guest Service Representative at The Guild Theatre (2024-08 – Present)

• Greeted guests upon arrival, answered questions about showtimes and seating, and provided clear directions to ensure a smooth, welcoming experience from entry through the start of each performance.
• Assisted patrons with ticket verification and entry procedures, checked for proper access, and guided guests to appropriate sections while maintaining orderly lines and minimizing wait times.
• Monitored auditorium seating before and during shows, helped guests locate assigned seats, and addressed minor seating conflicts promptly to support a comfortable, distraction-free environment.
• Communicated theatre policies on food, beverages, recording, and late seating in a courteous manner, balancing guest satisfaction with adherence to venue rules and safety guidelines.
• Responded to guest concerns or special requests by listening carefully, offering practical solutions, and escalating issues to supervisors when needed to maintain positive relationships and repeat attendance.

Retail Sales Associate at Leather Leather Furniture Gallery (2023-05 – Present)

Retial sales operator at a family owned furniture store. Handled online advertisments, including newspaper ads and social media, aranging merchandise, and retail transactions.

High school diploma or GED – Menlo-Atherton High School