Emmanuel Cortes

Recent Digital Media graduate with hands-on experience in user-centered design and interactive digital experiences. Proven ability to collaborate effectively in cross-functional teams, conduct user research, and create intuitive interfaces. Strong foundation in design thinking, prototyping, and usability testing with a passion for creating meaningful user experiences.

Seasonal Sales Associate at Lids (2025-12 – 2026-01)

Seasonal retail sales role in high-traffic retail environment

• Delivered exceptional customer service to 50+ customers daily in high-traffic retail environment
• Exceeded sales goals through effective product knowledge and upselling techniques
• Maintained visual merchandising standards and processed transactions using POS systems
• Collaborated with team to ensure seamless operations during peak seasonal periods

Seasonal Sales Associate at Tilly's (2018-11 – 2019-01)

Seasonal retail sales role in high-traffic retail environment

• Delivered exceptional customer service to 50+ customers daily in high-traffic retail environment
• Exceeded sales goals through effective product knowledge and upselling techniques
• Maintained visual merchandising standards and processed transactions using POS systems
• Collaborated with team to ensure seamless operations during peak seasonal periods

Brand Ambassador at Aeropostale (2017-11 – 2018-05)

Brand representation and customer engagement role

• Represented brand values while maintaining consistent customer experience across 7-month tenure
• Increased customer engagement through proactive communication and personalized assistance
• Managed inventory organization while ensuring compliance with brand presentation standards
• Developed product expertise to provide recommendations and drive sales performance

Bachelor of Arts in Digital Media – University of Central Florida (2024-08)

Associate of Arts in General Studies – Valencia College (2021-12)