Emmazetta Charging Crow

Compassionate and detail-oriented customer service professional with experience in healthcare support, caregiving, client communication, and administrative coordination. Skilled in handling high-volume calls, assisting individuals in stressful situations, scheduling, documentation, and maintaining professionalism in fast-paced environments. Strong background in patient advocacy, healthcare navigation, and remote communication.

Caregiver & Healthcare Support - Self-Employed

(2020-01)

• Provide daily care coordination and medical support for a child with Severe Hemophilia A
• Communicate with healthcare providers, pharmacies, insurance representatives, and specialty care teams.
• Maintain medication schedules, appointment coordination, and medical documentation.
• Advocate for patient needs and assist with healthcare navigation and treatment planning.
• Developed strong crisis management, multitasking, and communication skills in healthcare-related settings.

Support Staff / Client Care Assistant - Toni's Total Care

(2021-01 - 2025-01)

• Assisted with client support and daily communication
• Helped coordinate care-related tasks and maintain professional interactions with clients and families.
• Provided compassionate customer service and problem-solving support.
• Managed scheduling, phone communication, and general administrative responsibilities.
• Maintained confidentiality and professionalism in sensitive situations.

Customer Service Representative / Front Desk - Motel 6

• Managed guest check-in/check-out processes and reservations.
• Handled incoming calls, customer concerns, and payment processing.
• Resolved customer issues calmly and professionally.
• Worked in fast-paced environments while maintaining attention to detail.
• Demonstrated strong communication and multitasking abilities.

Contract & App Development Coordination - Blood & Spirit Foundation / Mission Impossible LLC

(2025-01)

• Assisted in development coordination for healthcare advocacy and support applications.
• Communicated with nonprofit leadership and community partners regarding project needs.
• Helped organize outreach efforts, advocacy initiatives, and user-focused resources.
• Supported professional communication, planning, and administrative coordination.

Highschool Diploma - Alta Vista Innovations Highschool (2019-01)