Emmett Downing

USAF Veteran and experienced Optical Manager skilled in optical dispensing, frame adjustment, and lens fitting. Committed to ensuring customer satisfaction through quality inspections and regulatory compliance, seeks an opportunity to serve those who have served.

Licensed Optical Manager - Tozer Lee Eye Center - Phoenix, AZ

(2024-08)

• Helped clients try on and select new frames and recommended lens options to meet specific needs.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
• Aided in selection of eyeglass frames based on customer preferences.
• Educated clients about how to adapt to, wear, and care for eyeglasses.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.

Licensed Manager - Northern Avenue Eye Care - Phoenix, AZ

(2018-11 - 2024-08)

• Managed daily operations of optical department, ensuring efficient workflow and customer service excellence.
• Oversaw inventory management, maintaining optimal stock levels of eyewear and lenses.
• Maintained compliance with regulatory standards and best practices in vision care services.
• Implemented scheduling systems for patient appointments to improve operational efficiency.
• Trained staff on optical equipment usage and safety protocols to enhance service delivery.
• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.

Licensed Optician / Manager - Eyeglass World / Visionworks - Phoenix, AZ

(2005-09 - 2018-11)

• Provided personalized eyewear consultations to enhance customer satisfaction and ensure optimal vision solutions.
• Conducted precise measurements for eyewear fitting, ensuring accuracy and comfort for diverse clientele.

High School Diploma - Dos Pueblos

High School Diploma