Rodney Cole

Mature self-starter with excellent communication skills, strong work ethic, reliable, productive and honest. Ability to listen, understand and create customized solutions, Very energetic, enthusiastic professional excelling in challenging and fast paced environments.

DRIVER / CLASS ROOM AIDE - ATC Healthcare - Lynbrook, NY

(2025-10)

• Pick up and drop off Artistic Adults from home to school and back to home.
• Conducted pre-trip vehicle checks and logged defects on maintenance forms for safe daily operation.
• Help teachers with students that need extra help with focusing and understanding there class work- on call
• Assisted teachers during classroom transitions by preparing materials and supervising small student groups.

DRIVER - Federal Express Corp - Garden City, NY

(2025-01 - 2025-04)

• Ensured timely deliveries by adhering to traffic laws, enhancing customer satisfaction.
• Promptly reported vehicle issues, reducing downtime and maintaining service efficiency.
• Verified inventory accuracy against shipping documents, ensuring correct deliveries.
• Conducted regular vehicle checks, optimizing performance and reliability.
• Followed geographic directions effectively, improving delivery routes and efficiency.

DATA ENTRY CLERK / CUSTOMER SERVICE REPRESENTATIVE - City Practice Group - Uniondale, NY

(2015-08 - 2024-02)

• Entered and verified data for accuracy, ensuring seamless database integration.
• Resolved customer inquiries and complaints, enhancing satisfaction and retention.
• Maintained detailed records of customer interactions, supporting efficient service.
• Corrected billing errors, improving accuracy and reducing processing time.
• Communicated claim results to customers, fostering transparency and trust.

PURCHASING CLERK - Access Staffing Agency (Parker Jewish Inst.) - Melville, NY

(2013-04 - 2014-09)

• Placed supplier orders, ensuring clear terms and accurate documentation.
• Reduced costs by evaluating supplier deals, enhancing savings.
• Resolved delivery issues with suppliers, ensuring timely receipt.
• Drafted vendor contracts and quotes, maintaining organized records.

HEALTHCARE BILLING SPECIALIST - Laboratory Corporation of America - Uniondale, NY

(2001-06 - 2012-07)

• Processed complex claims using medical coding expertise, ensuring accurate and timely settlements.
• Utilized medical terminology and software systems to improve claims processing efficiency.
• Investigated and resolved claims issues, enhancing customer satisfaction and operational accuracy.
• Detected and corrected data entry errors, contributing to improved data integrity.
• Collaborated with supervisors to address discrepancies, fostering a culture of continuous improvement.

BUSINESS OFFICE ADMINISTRATION CERTIFICATE - Business Office Administration - Hunter Business School (2015-01 - 2015-07)