Emna Amara
Tech-Savvy Problem Solver & Trusted Sales Pro with a passion for delivering top-tier customer service
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About
Tech-Savvy Problem Solver & Trusted Sales Pro with a passion for delivering top-tier customer service. Blending hands-on IT support with successful car sales experience, I'm driven to exceed expectations, build trust, and leave every customer fully satisfied
Experience
Customer relations manager - Landmark honda - Alexandria, VA, USA
(2026-03)
Dedicated to helping customers protect their vehicles and maintain their value through comprehensive protection products. Specializing in interior and exterior protection, tire and wheel coverage, and additional vehicle protection plans. Focused on educating customers, enhancing their ownership experience, and providing solutions that offer long-term peace of mind.
Salesperson - Alexandria Toyota - Virginia, USA
(2023-11 - 2026-03)
- Assisted customers in selecting vehicles based on needs and budget
- Delivered excellent customer service and built lasting relationships
- Negotiated prices, financing, and trade-ins
- Met and exceeded monthly sales targets
- Conducted test drives and explained vehicle features
- Handled sales paperwork and DMV documentation
- Provided follow-up support to ensure satisfaction
Store Manager - Super Smartphones - Springfield, VA
(2023-04 - 2023-11)
- Managed inventory control, cash control, and store opening and closing procedures
- Approved regular payroll submissions for employees
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
Social Media Manager - Super Smart Phones - Springfield, VA
(2023-02 - 2023-04)
- Design and implement social media strategy to align with business goals
- Generate, edit, publish and share engaging content daily
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews
Social Media Manager - DMCOM Company - Sousse, SS, Tunisia
(2022-01 - 2022-08)
- Monitored online presence of company's brand to engage with users and strengthen customer relationships
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Analyzed and reported social media and online marketing campaign results
IT Technician - Sousse Informatique - Sousse, SS, Tunisia
(2017-03 - 2021-12)
- Diagnosing, Repairing or replacing damaged hardware
- Installing and configuring computer hardware
- Troubleshooting hardware and software issues
Education
Associate Degrees - IT Management - Sectoral training center for tertiary trades Sousse (2016-09 - 2018-06)
High School Degree - Computer Science - High school Fayela Sousse (2014-09 - 2015-06)
