Tech-Savvy Problem Solver
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Resourceful and technically skilled professional transitioning into IT support with a strong foundation in problem-solving, systems troubleshooting, and client service. Over 10 years of experience in high-pressure environments managing technical equipment, compliance systems, and operational workflows. Known for rapidly learning new technologies, resolving technical issues, and providing exceptional end-user support with a customer-first approach.
Over 10 years of experience in high-demand operational roles with a focus on logistics, utilities, and technical systems. Proven ability to troubleshoot hardware/software issues, support end users, manage GPS and compliance platforms, and streamline workflows. Hands-on experience with tools like Microsoft Office, ArcGIS, and fleet tracking systems. Known for excellent communication, problem-solving, and training abilities—skills now being transitioned into a dedicated IT Help Desk role.
High School Diploma from Calvine High School (1994), supplemented by the CourseCareers Information Technology Certification, which covers foundational IT support skills including networking, operating systems, help desk operations, and troubleshooting. Additional professional development includes OSHA Safety, DOT Regulations, and Utility Locating certifications. Actively applying technical knowledge in real-world environments while continuing to pursue growth in IT support and systems administration.
