Eric Ackerman

Apple-certified Technical Expert with 5+ years diagnosing and repairing smartphones, tablets, and computers. Recognized Top Performer delivering 100% Same Unit Repair accuracy in high-volume environments. Skilled in root-cause analysis, embedded systems, and team mentorship.

Technical Expert - Apple - Miami, FL

(2024-11)

• Maintained 100% Same Unit Repair rate; earned Top Performer recognition 5× for repair accuracy and technical execution
• Diagnosed complex hardware, software, OS, and connectivity failures using structured root-cause analysis and controlled service procedures
• Mentored 10+ technicians on troubleshooting methodology and documentation, sustaining 4.0+ repair sessions per queued hour

Technical Specialist - Apple - Miami, FL

(2022-08 - 2024-11)

• Resolved smartphone, tablet, computer, and ecosystem issues for 20–30 customers per shift at 97–100% satisfaction
• Escalated complex cases with clear diagnostic documentation, driving consistent resolution quality
• Promoted to Technical Expert based on technical expertise, structured problem-solving, and measurable performance gains

Advanced Repair Agent - Geek Squad - Pinecrest, FL

(2021-05 - 2022-08)

• Repaired 10–15 computer systems weekly at a 0–2% repeat-repair rate and assembled 200+ custom PCs with full hardware diagnostics and OS validation

B.S. - Computer Engineering - Florida International University (2026-04)